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More fairness in Ontario auto insurance needed to fix the system: IBC’s Forgeron


October 24, 2016   by Canadian Underwriter


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Fairness is still lacking in Ontario’s auto insurance system and a balance needs to be struck between both lower premiums and the right level of benefits, Don Forgeron, president and chief executive officer of Insurance Bureau of Canada (IBC), said during last week’s 96th annual convention of the Insurance Brokers Association of Ontario.

“When it comes to auto insurance in Ontario, the conversation is consistently about benefits, more and more benefits that are not necessarily rooted in evidence-based care,” Forgeron told convention attendees.

Shattered Windshield Close Up.Rather, these benefits “dare I say, have a profound impact on the fees collected by personal injury lawyers and medical rehab professionals – people who obviously do well by those benefits.”

As it stands, Ontario’s auto insurance system “has been broken for more than two decades. Despite their rhetoric and their best intentions, successive governments still haven’t got it right. It’s still not a fair system,” he said plainly.

He acknowledged that “government has definitely made some progress in sanding down some of the roughest edges to better protect consumers,” including 40 reforms to auto insurance in Ontario since 2010 related to, among other things, reducing accident benefits costs and premiums, as well as better protecting consumer rights.

The changes “are useful. They contain costs for a while. But here we are again in a position where we are seeing pressure on rates,” Forgeron pointed out.

The most recent numbers from the Financial Services Commission of Ontario “revealed that premium changes were once again moving in the wrong direction for consumers, and addressing the underlying rate insufficiency.”

The lack of fairness, in part, flows from the fact that consumers in Ontario pay too much for auto insurance than those in Alberta, the next most expensive province.

As well, the vast majority of Ontario drivers have not made an insurance claim, “but month after month, year after year, pays their auto insurance premiums,” he said.

“We don’t hear nearly enough about them – what’s right for them, what’s fair for them. We need to fix the system,” Forgeron noted.

“Why is it that car accident victims who live in Alberta, Nova Scotia, New Brunswick, and other provinces in this country recover just as quickly – or more quickly – from their injuries as Ontario drivers do and they pay far less for their insurance,” he asked?

“Why? Because the benefit packages are under control… because they are linked to evidence-based care and there are logical limits in place,” he added.

Don Forgeron, president and CEO of Insurance Bureau of Canada

Don Forgeron, president and CEO of Insurance Bureau of Canada

“The accident benefit system in Ontario is weighted towards prolonged and unnecessary treatment,” Forgeron (pictured right) argued.

In Nova Scotia, a jurisdiction that witnessed its share of auto insurance challenges in past, “three different governments headed up by three different political parties supported product changes that have led to what is now a highly functioning, affordable auto insurance product for Nova Scotia drivers,” he said.

“The reason? Because the prize was a product that balanced benefits with the cost of benefits. So governments from all parties went after that prize. Balance. That’s what their constituents wanted. That’s what they achieved. And that’s what we can achieve here in Ontario,” he pointed out.

“As with any reforms to the auto product, brokers need to be at the table. And with any changes, it has to work for consumers. It has to work for consumers because they’re the ones paying for the benefits,” Forgeron said.

David Marshall, the Ontario government’s advisor on auto insurance, is scheduled to produce a report in November. “We are hopeful that the Marshall report will focus on how to lower costs in the system, how to make premiums more affordable, and most importantly, how to help those injured in collisions to better recover,” he noted.

“We’re also hopeful that the report will prompt government to act – to make the system fair, and focused on drivers,” Forgeron said.

More coverage of the IBAO Convention

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Ontario brokers receive top honours at IBAO’s 96th annual convention

Economical Insurance expecting “significant growth” in broker channel over the next five years: Gavan at IBAO Convention

Insurers who fail to “adapt to what millennials are looking for” will let go of “majority” of customers: Intact president

Brokers are ‘not competition to each other,’ IBAO keynote speaker says


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1 Comment » for More fairness in Ontario auto insurance needed to fix the system: IBC’s Forgeron
  1. Mike O'Grady says:

    Mr. Forgeron – you have brought up the same old point we have heard for years and it is getting STALE!

    PROBLEM – Drivers are tested once in their lifetime by an outside organization to which the insurers have no relationship ( ie THE MTO)

    SOLUTION – 1) Offer voluntary written testing to drivers – get a good mark, then get a discount 2) Offer free skid course testing and free defensive driving courses and teach people how to drive. The insurers have enough money to blow on mindless stupid ads, so make them invest in their clients. MR. MARSHALL – are you listening?

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