Topic
Professional Development
How to handle grieving clients
September 5, 2018 by Jason ContantBrokers are used to responding to clients’ questions about their insurance needs, but are they always able to effectively handle grieving customers? The million-dollar question is how to ensure brokers are building enduring and caring customer relationships, while also protecting…
How these independent claims adjusters lost their jobs
August 30, 2018 by Greg MeckbachSome employees of Canadian independent adjusting firms have been shown the door due to bad behaviour that the #MeToo movement is bringing to the forefront, company CEOs said at the recent Canadian Claims Summit. In terms of harassment in the…
How to motivate brokers on the front line
August 30, 2018 by Jason ContantBrokerages looking to better motivate frontline workers should optimize play, purpose and potential, while reducing pressure, a recent experiment suggests. In a blog post for Harvard Business Review, authors Lindsay McGregor and Neel Doshi implemented an experiment to transform the…
Why IBAO decided to move CAIB exams online
August 16, 2018 by Jason ContantThe Insurance Brokers Association of Ontario (IBAO) is anticipating “significant” time and cost savings as the exams for the Canadian Accredited Insurance Brokers (CAIB) program move to a “fully digital experience” in the province by December. “We’ll no longer be…
How to sell cyber to small business owners
August 12, 2018 by David GambrillThere is a very large untapped market for selling cyber insurance to small businesses. How can brokers best approach small business owners to offer them cyber coverage? A recent 2018 study of Canadian “smaller businesses” by Scalar Security* found that…
Why Canadian companies need to ‘digitally upskill’ their staff
August 2, 2018 by Jason ContantWhile a majority (85%) of Canadian organizations are investing in emerging technologies, few of them are managing the risks associated with technology, such as cybersecurity threats and lack of talent, a recent PwC Canada report has found. The Full Risk…
How to bring adult children back into the family brokerage
July 25, 2018 by Jason ContantFor brokerages considering succession planning, allowing the next generation to “find their own path in the world and then successfully boomerang back into roles in the family business is critical to the future” of the business, according to a new…
The new breed of leader
July 23, 2018 by David GambrillA new breed of vulnerable and humble leader – someone who recognizes the importance of personal growth in helping the company to expand the business – is bucking the traditional stereotype of the uber-confident, omniscient CEO who comes to the…
Beazley Canada appoints territory manager for eastern Canada
July 4, 2018 by Jason ContantSpecialist Lloyd’s insurer Beazley has appointed Jo-Anne Hawthorne as territory manager for eastern Canada. Reporting to Cheryl Hobbs, Hawthorne will be responsible for developing closer relations with brokers in Ontario, Atlantic Canada, Ottawa and Quebec, with a view to building…
The Digital Future of Insurance: Is Risk Passé?
June 19, 2018 Insurance-Canada.caTORONTO, June 19, 2018 /insPRESS/ – Risk is not passé just yet, but it is changing dramatically, and as it evolves in nature, insurance participants themselves are at risk. Don’t move too slowly – or too quickly! – but not…
Chris Giffin sells interest in 30 Forensic Engineering, stepping down as CEO
June 18, 2018 by Jason Contant30 Forensic Engineering’s senior leadership team has acquired the firm, the company formerly known as Giffin Koerth announced Monday. As part of the “evolution and growth strategy of the organization,” founding partner Chris Giffin has agreed to sell his interest in…
Paid Part 3 of DGA study reveals how to achieve your ideal insurance career
May 29, 2018 DGA CareersWhat direction do you see your insurance career taking over the next five years? Are you on a path to the C-suite or other leadership role? Alternatively, do you have a more entrepreneurial vision for either starting a company or…