Alberta’s Office of the Superintendent of Insurance is responsible for handling issues, concerns or complaints regarding insurance companies, as of April 1.
Prior to April 1, 2011, the Alberta Insurance Council (AIC) was responsible for handling complaints and concerns regarding insurers.
The AIC will still take care of issues, concerns or complaints regarding insurance agents or licensed independent insurance adjusters though.
“The Superintendent will handle all inquiries involving an interpretation of legislation, insurance contracts or marketplace activities involving insurance companies,” a protocol agreement between the Office of the Superintendent and the AIC says.
“Where appropriate, superintendent bulletins will be issued on interpretations and the superintendent will advice the council staff of interpretations.”