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FirstOnSite Restoration launches new mobile app for contacting response centre


May 8, 2014   by Canadian Underwriter


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FirstOnSite Restoration has launched a mobile applications to allow the disaster restoration provider to connect with customers 24 hours a day, seven days a week.

Developed by the firm’s in-house technology group, new app is available for Android, iPhone and Blackberry and is part of the company’s ongoing efforts to facilitate emergency preparedness and business continuity through technology.

“We are very excited to launch the FirstOnSite SOS mobile app as a tool to help our customers get in touch with us with, quite literally, the touch of a button,” Nathan Belcher, director of information technology with the firm said in a press release.

“We understand that stress is very high during a disaster situation, so we developed an application that will allow people to get a live person on the line as quickly as possible,” he added.

The app allows customers to get in contact with FirstOnSite’s 24 hour response centre without having to dial. Two lines have been set up – one for existing customers and one for the general public.

“This mobile app is a product of how we’ve been reimagining technological solutions in the restoration industry,” Bruce Derraugh, the firm’s chief commercial officer added in its statement.

“Our proprietary job management software, mobileCT, has proven to be a huge success in reducing the job cycle time, and we’re building on that,” he also noted.

In 2012, FirstOnSite launched mobileCT, a proprietary software designed for project managers to gather information, quickly develop onsite reports and drive the restoration job cycle directly from the field.


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