HCAI information site launched

As the Health Claims for Auto Insurance (HCAI) pilot is re-launched,  so too has the newly updated information site — www.hcaiinfo.ca.
During the last rollout, the site did exist, but was only intended to be used as an update to the HCAI project and not as a training tool, Allison Brand, senior business advisor with Insurance Bureau of Canada, told delegates during an Ontario Insurance Adjusters Association seminar in Toronto.
However, in the middle of the rollout, the site was changed to become a training site and it ended up becoming very confusing, even more so as there was only one entry point for both health care facilities and insurers.
After HCAI was put on hold, the first thing that Brand and her team did was to work on developing a new information site.
This time around, www.hcaiinfo.ca has four separate entry points — insurers, health care provider/facility, media/public, and PMS practice management vendors.
Within each entry point is a completely customized site developed strictly for that audience.
Furthermore, within those points there are further breakdowns depending on a person’s role, ie. adjuster, manager, corporate trainer.
There are e-learning videos, which show the HCAI system, where those using the system are able to understand the processes.
On the home page is also a barometer which shows, in red, yellow or green, how quickly the system is running, so that individuals are aware whether it is their own system that is slow or HCAI itself.