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Intact Insurance obtains CSIO certification for Commercial Lines eDocs


January 14, 2016   by Canadian Underwriter


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Intact Insurance Company, Canada’s largest home, auto and business insurance company, has obtained certification for Commercial Lines eDocs from the Centre for Study of Insurance Operations (CSIO).

Intact Insurance becomes the latest insurer to obtain certification for Commercial Lines eDocs from CSIO

“We are pleased to offer the eDocs solution to our brokers, who will reap its many benefits, including a more streamlined workflow plus easy retrieval of their policy documents,” said Alain Lessard, senior vice president, commercial lines, Intact Insurance in a press release on Thursday from CSIO. “Following the certification, we have also started sending customers’ and brokers’ policy documents electronically to our brokers, through the secured Broker Management Systems. This will increase operational efficiency and allow us to reduce our environmental footprint.”

To support the broker channel in maintaining its commanding commercial lines market share of 90%, CSIO expanded its eDocs certification program to include eDocs for commercial lines. Through certification, CSIO promotes the standardized implementation of eDocs for maximum efficiency and interoperability for all CSIO members, the release noted.

“We congratulate Intact Insurance on obtaining CSIO certification for Commercial Lines eDocs,” said Catherine Smola, president & CEO of CSIO, in the release. “By implementing this important standard, Intact Insurance demonstrates its commitment to delivering innovative solutions to its broker partners that promote efficient workflows and exceptional customer service.”

CSIO certification is available to member companies and vendors. eDocs for personal lines has been available for certification since September 2013, with the recent additions of eDocs for commercial lines and eDelivery as the second and third business activities available for certification.