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Intact Service Centre opens in Calgary, three more set to open across the country


February 22, 2016   by Canadian Underwriter


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Intact Financial Corporation (IFC) has announced the launch of Intact Service Centres in Canada, with the first opening in Calgary on Monday.

A customer can drop off their damaged vehicle and leave in a rental vehicle, while Intact Insurance or belairdirect makes arrangements to get the vehicle appraised

Intact Insurance and belairdirect customers can now enjoy a “new simpler, faster and more convenient auto claims experience,” IFC said in a media release. After the Calgary centre, three more are set to open in Toronto, Ottawa and Montreal, Intact reported.

“We are making things easier for customers after an automobile accident,” said Mike Van Elsberg, deputy senior vice president of claims with the Western Division of Intact Insurance. “By using Intact Service Centres, eligible customers will be able to simply drop off their drivable and repairable car and we’ll take care of everything else with our trusted service providers. This process is simpler, more efficient and could save customers time. Customers will drive their repaired cars sooner.”

Once at the Service Centre, a customer will be able to drop off their damaged vehicle and leave in a rental vehicle, while Intact Insurance or belairdirect makes arrangements to get the vehicle appraised, repaired and cleaned, the release added. Once the vehicle is fixed, the customer picks it up and returns the rental vehicle. There is no need to wait for a repair date, go to a repair shop, or arrange a rental car.

IFC is the largest provider of property and casualty insurance in Canada with over $7.3 billion in annual premiums. With more than 11,000 employees, the company insures over five million individuals and businesses through its insurance subsidiaries and is the largest private sector provider of P&C insurance in Alberta, British Columbia, Ontario, Québec and Nova Scotia. The company distributes insurance under the Intact Insurance brand through a wide network of brokers, including its wholly owned subsidiary, BrokerLink, and directly to consumers through belairdirect.