Keyword
automation
Why brokers are looking at personalized communication automation
April 2, 2024 by Jason ContantCanadian property and casualty insurance brokerages are gravitating towards personalized communication automation (PCA), an executive at brokerage automation company Pathway tells Canadian Underwriter. Nine years ago, only about 3% of insurance brokerages had adopted PCA into their operations, says Alek…
Why brokers are embracing the ‘bots
February 27, 2024 by Jason ContantRobotic process automation (RPA) used to automate brokers’ repetitive tasks has become a much more mainstream technology over the past year or two, the co-founder of software robot tech company Quandri told Canadian Underwriter in an interview. “A couple of…
The state of bot automation in Canadian brokerages
February 1, 2024 by Jason ContantBrokerages in Ontario are rapidly embracing bots to automate repetitive tasks, the provincial brokerage association told Canadian Underwriter. “Like all new technology, it takes time to drive awareness and articulate value, but the adoption curve seems to have accelerated more…
How automation is helping brokerages onboard new talent
June 30, 2023 by Jason ContantOnboarding new insurance employees remains a major pain point for brokerages, but digital technology is making that process easier, attendees to a recent Canadian Underwriter webinar heard. Automation can help brokerages with marketing, business growth, sales transactions, and to connect…
Sales Column: How automation keeps brokers in front of clients
May 29, 2023 Adam MitchellI had the privilege of interviewing Carol Jardine on a podcast at the end of her final day before retiring as Wawanesa’s president of Canadian P&C operations. What stood out for me is how our conversation illustrated the difference between…
How to digitize your old-school brokerage
March 1, 2023 Alyssa DiSabatinoDigitizing a traditional insurance brokerage doesn’t have to break the bank, as many might believe, but the tech you pick — and how you roll it out — will make a difference to your costs. “It all depends on how…
How automation’s shifting on-site claims work to bigger losses
February 23, 2023 Philip PoradoCOVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that…
How to detect insurance fraud before the tow truck turf wars start
March 26, 2021 by Jason ContantEarly identification of potential insurance fraud schemes through automation can help prevent scenarios like the towing turf wars in Ontario from spiralling out of control, the CEO and co-founder of FRISS said Wednesday. “I think it is crucial for the…
Electronic claims triage
January 15, 2020 David Gambrill, Editor in ChiefTrying to figure out which claim is best-suited to which adjuster? Now technology can do that for you
The critical piece of mapping out the claims process
September 16, 2019 by Greg MeckbachInsurance providers who are paying for consultants to help change claims processes may be missing a piece of the puzzle. “There are a lot of vendors who would like to spend a lot of time with you,” said Erin Fischer,…
Will a robot take your insurance job? Probably.
May 9, 2019 by Jason ContantBored of the same-old, same-old? Why not sharpen your pencil and take that dream job as an actuary? According to the Will Robots Take My Job? website, there is only a 21% chance that actuaries will be replaced by artificial…
These three work tasks make the most sense to automate
February 26, 2019 by Jason ContantIf you’re looking to automate at your brokerage or insurance company, scrutinize specific tasks, not entire jobs, recommends a blog from Harvard Business Review. There are three fundamental work characteristics that lend themselves to automation: Repetitive vs. variable work –…