Adjusters who want to improve service for claimants could take a few pointers from companies outside the insurance industry. “When I look at customers today, their entire experience of how they want to be dealt with has been shaped outside…
Editor’s Note: This version of the story clarifies that previous remarks attributed to Glen Hopkinson were not intended in any way to be interpreted as connected to the merger of AXA and XL Catlin. His remarks were intended to refer…
Dan Langer takes on CICMA presidency in retirement
Liability risk for operators of unmanned aerial vehicles (commonly known as drones) will be affected by past court rulings concerning parked vehicles, a lawyer suggested Tuesday during a claims conference. And based on precedents set in the vehicle cases, it…
As president of the Canadian Insurance Claims Managers Association, claims specialist Alex Lethbridge wants to raise awareness of the inter-company arbitration agreement.
Vericlaim Canada – a subsidiary of Sedgwick Claims Management Services, Inc. – announced on Thursday that it has acquired the assets of RGM Claims Services, Inc. Mississauga, Ont.-based Vericlaim Canada is a national provider of loss adjusting and claims management…
Toronto recently played host to the Canadian Insurance Claims Managers Association (CICMA)/Canadian Independent Adjusters’ Association (CIAA) Ontario Chapter Joint Conference and the Ontario Insurance Adjusters Association’s 2016 Professional Development and Claims Conference. New and emerging trends were on offer, from cyber security to drones, smart homes and adjuster training.