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News CatastrophesClaimsClimate ChangeInsuranceMarkets / Coverages

What Canadians can expect of future hurricane seasons

April 7, 2022 by David Gambrill

Atlantic Canadians can expect to see more and increasingly intense hurricanes, as sea surface temperatures continue to warm up as a result of climate change. “Warmer sea surface temperatures fuel stronger hurricanes,” Swiss Re Canada CEO Monica Ningen observed during

Sculpture of Themis, mythological
News ClaimsClaims CanadaCommercial LinesInsuranceLegal

Where insurers are at with Canadian pandemic BI litigation

March 9, 2022 by David Gambrill

Canadian courts are dealing with pandemic business interruption (BI) cases at a glacial pace compared to those in the U.K. and the United States, prompting some legal observers to call for judicial reform. “As the pandemic extends into its third

Real Estate House Appraisal And Appraisers Inspection
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Appraisers in home insurance claims don’t have to be neutral, court finds

February 17, 2022 by David Gambrill

Appraisers in home insurance claims don’t have to be neutral, the umpires do, the Court of Appeal for Ontario has ruled. In Desjardins General Insurance Group v. Campbell, Ruth Campbell made a home insurance claim against Desjardins General Insurance Group after a

Business fraud investigation
News Insurance

Claims adjuster appoints new director of investigation services in Canada

January 26, 2022 by Jason Contant

Claims adjusting firm Sedgwick has appointed Mandy Yousif as director of investigation services in Canada. Ontario-based Yousif will lead Sedgwick’s new research and intelligence division for Canada. Sedgwick’s research and intelligence division allows its team of certified experts to provide

Winning racer with tired competitors behind him
News BrokersClaimsInsurance

Customers rank P&C industry’s winners and losers during COVID

January 25, 2022 by David Gambrill

COVID-19 has shown that Canadians appreciate insurance agents and brokers with good attitudes and product knowledge. But insurance companies are still struggling with basic service issues like phone wait times, billing/payment, and policy cancellation, according to an analysis of more

News AnnouncementsAppointmentsInsurance

Crawford’s new national TPA sales director for Canada

January 17, 2022 by David Gambrill

Crawford & Company has promoted Victoria Hanson to be its director of sales, National TPA (third party administrator) in Canada. She will report to Jeff Setterington, Crawford Canada’s vice president of sales, effective immediately. “Victoria has a strong proven track

News ClaimsRiskTechnology

Liquor and Gaming Authority investigates cyber security incident

December 31, 2021 The Canadian Press

The Saskatchewan Liquor and Gaming Authority says it’s investigating a cyber security incident that impacted the organization’s computer systems. The organization says it has brought in independent cyber security experts to help address the matter and assess the impact to

News Insurance

What consumers want from the claims experience

October 6, 2021 by Jason Contant

Consumers are looking for a hybrid claims processing model — an intermixing of virtual and self-service with human adjuster interaction, according to the Future of Claims 2021 Report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers

News ClaimsInsuranceRiskTechnology

Look for AI to “hyper-personalize” customer experience in 3-5 years: Aviva exec

July 20, 2021 by David Gambrill

Hyper-personalization of customer experience in three to five years’ time is a big reason why the property and casualty insurance industry is ramping up the use of artificial intelligence and machine learning now, an Aviva Canada tech executive suggests. “I

News Insurance

Who’s building your client’s green energy farm? Why you need to know

July 19, 2021 by Adam Malik

Whether it’s a solar or wind turbine farm, or any other energy-related facility, an insurer expert is raising red flags about the quality of people at job sites. Underwriters care about a site and its propensity to be hit by

News ClaimsCommercial LinesInsuranceMarkets / Coverages

Why boat insurers are starting to feel more like car insurers these days

July 15, 2021 Canadian Underwriter

Boats with high-tech safety gadgets are starting to look a lot more like cars nowadays — and that means more expensive and difficult repairs, as Aviva Canada reports. “The big trend we are seeing right now in watercraft is big

News Insurance

Why construction insurance rates are starting to climb

July 12, 2021 by Adam Malik

Canada’s lack of skilled workers means construction projects may not be hitting the mark in terms of quality and craftsmanship, leading to the greater likelihood of an insurance claim. It’s already happening, observes Darren Tasker, head of energy and construction