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Collision Repair

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Risks of EV battery repair

August 23, 2023 by David Gambrill

Canadian Collision repair shops and their insurance partners should be investing in training and education to safely repair defective or damaged electrical vehicle (EV) batteries over the next three to five years, attendees heard at Collision Repair magazine’s EV Repair

Man getting into a rental car after a collision claim
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Length of car rental for collision claims keeps getting higher

January 31, 2023 by Alyssa DiSabatino

Auto insurers can expect their policyholders’ average length of rental (LOR) for collision-related claims to reach 17.1 days — an increase of 4.3 days from the prior year and 0.6 days from Q3, Enterprise’s 2022 Q4 data shows.  “While the

Front part of a damaged car
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Aviva’s Project Bumper: Car repairers lose challenge to FSRA’s cease and desist order

August 5, 2022 by David Gambrill

Correction and Clarification Notice: The following article has been updated to correct errors contained in the originally published version of this story. First and foremost, FSCO’s proposed cease and desist order was not in effect at the time the Wardas

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Will electric vehicles increase the severity of motor vehicle injuries?

September 12, 2021 by Jason Contant

Occupants in electric vehicles (EVs) and hybrid models are less likely to be injured in a crash than people in similar gas-powered vehicles, according to a new report. Lithium-ion batteries is the primary power source for today’s EVs. This means

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Insurers monitor battle within auto industry over car data ownership

May 30, 2021 by Adam Malik

The outcome of a current standoff between auto manufacturers and the automotive aftermarket industry over who owns the data generated by automated cars will have implications for the insurance industry, according to an insurance executive. “If the data is owned

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Insurers, collision repairers tout benefits of proposed mandatory certification

October 5, 2020 by Adam Malik

A push to require Ontario collision repair shops to meet minimum standards when repairing vehicles is expected to even out the playing field, make the claims process run more smoothly, help client satisfaction, make roads safer, and potentially bring down

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One certifiable way to improve the driver’s claims journey

October 1, 2020 by Adam Malik

Drivers in Ontario can anticipate a smoother claims journey if collision repair shops in the province are certified in the future as expected, according to a pair of experts. Currently, the national trade association that represents collision repairers is in

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The collision industry is looking to certify shops. Will that impact auto premiums?

September 29, 2020 by Adam Malik

A push to certify Ontario collision repair shops could impact insurance rates and see premiums come down, says one automotive expert. Whether or not it does, such a move will still positively affect the insurance industry, adds an Insurance Bureau

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Aviva’s sting operation lawsuit against collision repairer clears first hurdle in court

September 2, 2020 by David Gambrill

A collision repair centre in the Greater Toronto Area has lost its court bid to dismiss Aviva Canada’s $330,000 civil lawsuit against it. The case arose from Aviva’s highly-publicized 2017 investigation into the auto collision industry, based on suspicion of

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CU Total Loss Series: Bending Time

June 13, 2019 David Gambrill, Editor-in-Chief

Total Loss Series, Part 3: Solutions Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing total

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How a new breed of car repair technician can drive down insurers’ repair costs

February 21, 2018 by Jason Contant

Newer technology in vehicles is creating the need for a different skill set in collision repair facilities, something that could ultimately affect vehicle repair times for insurers. “This technology that is in the car now from a safety perspective brings

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Intact sounds alarm on escalating collision repair costs

February 12, 2018 by Greg Meckbach

Escalating collision repair costs have commended the attention of Intact Insurance, as company officials continue to express disappointment with the Toronto-based insurer’s financial results in personal auto. Company officials said they had “unsatisfactory” performance in personal auto, with the chief