Keyword
digital disruption
Post-pandemic mindshift needed in claims leadership: Desjardins execs
August 27, 2021 Canadian Underwriter StaffClaims leaders will need to evolve their mindsets if property & casualty insurers are to succeed in meeting customer demands post-COVID, senior Desjardins Insurance Group execs suggest. “Before the pandemic, we thought we were doing a good job, but we…
Majority of global financial institutions to ramp up transformation initiatives over next year, Accenture survey finds
June 26, 2017 by Canadian UnderwriterAn Accenture survey of nearly 800 financial services executives across Europe, Asia and North America found that more than half of financial institutions plan to increase their investments in major corporate transformation initiatives, or “change programs,” over the next 12…
Insurtech funding in Q1 2017 sees 64% drop from Q1 2016 to US$283 million: Willis Towers Watson Securities
May 2, 2017 by Canadian UnderwriterInsurtech funding in the first quarter of this year saw funding volume of US$283 million, a 64% drop from the first quarter of 2016’s total of US$783 million, likely the result of “start-ups moving from fundraising to product launch stage,”…
U.S. insurers failing to deliver on digital customer experience: study
October 6, 2016 by Canadian UnderwriterInsurers in the United States could only answer 28% of queries across digital channels and 14% of companies failed to respond successfully on either email, social media or chat, according to new research from multichannel customer engagement software provider Eptica.…
Social media the most dangerous medium for individual, corporate public image, new Canadian poll finds
August 31, 2016 by Canadian UnderwriterSocial media is the medium most able to cause damage to the public image of an individual or organization, according to the results of a new Nanos Research poll. Toronto-based Signal Leadership Communication Inc. (SLC), a social PR consultancy for…