Brokers and carriers are trying to simplify the insurance binding process and that’s potentially leaving clients in precarious positions when it comes to claims time, warns one award-winning broker. “It used to be that people had to decide how much…
Insurers in the United States could only answer 28% of queries across digital channels and 14% of companies failed to respond successfully on either email, social media or chat, according to new research from multichannel customer engagement software provider Eptica.…