Pandemic-related supply chain interruptions have been contributing factors to rising commercial client exposures, and this outcome could have been anticipated, say panellists in a Canadian Underwriter webinar. “When you think about firms who have offshored, whether it be processing, or…
There’s good and bad news when it comes to commercial lines in the Canadian property and casualty insurance industry. The good news is there’s encouraging signs the commercial market is stabilizing, said Don Forgeron, president and CEO of Insurance Bureau…
Travelers Canada has launched a new suite of services extending beyond insurance for small business customers. Legal assistance and human resources services will now be offered, at no extra cost, to help small business owners manage day-to-day activities fundamental to…
Six insurer examinations [IEs] turned out to be three too many, an Ontario tribunal has decided, allowing an accident benefits claimant to go ahead with her hearing despite her refusal to attend the insurer’s three additional IEs. “Three in-person examinations;…
Canadian consumers still “value the trusted advisor model” when buying insurance but there will soon be a “flipping” of brokers’ compensation model on commercial lines, whereby brokers will tend to earn more of their money on the consultative services, senior…
Insurance providers need to use technology to improve their customers’ experience, but sometimes regulation gets in the way, speakers suggested at a recent conference. The insurance industry is “struggling to speed up the process of being more agile,” said Paul…
Insurance professionals who are implementing data analytics need to focus on what they want to achieve and need to deliver value quickly to senior business leaders, a Travelers Canada executive suggested Thursday at the Insurance Analytics Canada Summit. “The focus…
The Centre for Study of Insurance Operations held its annual general meeting Thursday, acclaiming the president of the Insurance Brokers Association of Ontario as a new board member and announcing the use of its eDocs standard was up about 45%…
The traditional insurance world must change with the times – reflecting shifting demographics and fostering diversity – if it is to build on the progress made with regard to attracting more young professionals to the field. “The traditional (insurance) world…
The outlook for surety in Canada is healthy, but a number of developments are introducing increased risk that need to be taken into account and properly managed, speakers suggested during the Toronto Risk and Insurance Education Forum last week in…
Travelers Canada announced on Thursday that Heather Masterson has been appointed president and chief executive officer, effective immediately. Masterson succeeds Duane Sanders, “who has taken a senior leadership role in the company’s largest business segment in the United States,” Travelers…
Customers in their 20s and 30s are “not that informed” of their property insurance needs, suggested Duane Sanders, president and chief executive officer of Travelers Canada, at the Insurance Brokers Association of Ontario annual convention Thursday. Sanders was one of…