Dave Partington, CEO, Gallagher Global Brokerage – Canada Canada’s property and casualty insurance industry will start to see the return on investments in artificial intelligence in 2024. Many organizations have invested heavily to develop AI solutions that deliver benefits to…
Kenny Nicholls, president, CEO, Western Financial Group If there’s ever been a time for all industry players to come together and focus on the consumer, it is now. Much of the insurance industry’s focus over the past few years has been on…
Adam Mitchell, CEO, Mitch Insurance Now, more than ever, size matters. The distribution landscape is evolving quickly; for smaller brokerages, the fear out there is very real. Those operating in this space know the road ahead will be fraught with challenges, and…
Bernard McNulty, Chief Agent, Canada, Allianz Commercial Many challenges our industry faced in 2023 will continue to be headwinds in 2024. These include climate change/natural catastrophes, cybercrime and inflation. The industry’s talent shortage will also continue to be a challenge in 2024.…
Anna McCrindell, senior vice president, COO – East, Wawanesa Insurance This year challenged insurers and our broker partners. Inflation and macroeconomic pressures drove up costs, auto thefts reached new and troublesome levels, and climate change resulted in a devastating wildfire season…
Rob Marsh, president, Liberty Mutual Canada The future continues to be bright for people who embrace change with curiosity and courage. The interconnectedness of risk and pace of technological advancement — with climate change and artificial intelligence being at the forefront…
Jamie Lyons, president, CEO, Westland Insurance As we look ahead to 2024, it’s important to acknowledge we are coming out of a year that has been difficult for a lot of people. World events, materially higher living costs, an unsettled economy, escalating…
Valerie Lavoie, president, COO, Desjardins General Insurance Group The industry has faced several trials and tribulations in 2023. Supporting our clients through uncertainty with preventative and innovative approaches is a key theme in our organization as we prepare for 2024. This…
Robin Joshua, president, Echelon Insurance Heading into 2024, we can anticipate an increasingly conservative market for commercial property insurance, driven largely by high inflation rates alongside an increased frequency of natural disasters. In 2022, natural disasters cost the insurance industry $3.1…
Ben Isotta-Riches, chief distribution officer, Aviva Canada I am cautiously optimistic about 2024. Across the country, the cost-of-living crisis, inflation and climate change continue to affect Canadians and businesses. In Ontario and Quebec, vehicle theft is adding to loss ratios in personal…
Christian Hutchison, president, McDougall Insurance Brokers Brokers will need to focus their attention in 2024 on managing client expectations and enhanced communication, while also responding to fast-moving market and capacity changes. Brokerage mergers and acquisitions will continue at a rapid…
Lisa Giannone, president, COO, BFL Canada If we thought 2023 was a year of uncertainty faced with challenges — including transitioning market cycles, inflationary effects on the supply chain, geopolitical risks, climate change-fuelled losses and increased cybersecurity threats — we…