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Feature Claims Canada

Report links loyalty and satisfaction in collision repair

June 1, 2007 by

Mitchell International has released a report examining owner/policy-holder’s experience with direct repair programs and the impact on satisfaction and loyalty. According to researchers, in the collision repair industry customer satisfaction and customer loyalty are more closely linked than in other

Feature Claims Canada

Ontario court deems mosquito bite an accident

June 1, 2007 by

Ontario’s Court of Appeal has deemed the 2002 biting of an outdoor worker by a West Nile Virus-carrying mosquito an accident and has awarded the worker $130,000 of coverage under his policy. Ryszard Kolbuc was working as a plasterer when

Feature Claims Canada

ICLR unveils tornado- and winter storm-resistant home

June 1, 2007 by

The Institute for Catastrophic Loss Reduction (ICLR) is unveiling a winter storm- and tornado-resistant home in Edmonton, Alberta. The home retrofit includes: anchoring cabinets, office equipment and bedroom furniture to walls; bracing TV stands, televisions and refrigerators with appliance straps;

Feature Claims Canada

On the Scene (June 02, 2007)

June 1, 2007 by

The Co-Operators have donated a Bullard T4 thermal imaging camera to the Winnipeg Fire Paramedic Service, with a contribution from Staying Alive Inc.The imaging device is used to identify sources of heat in burning buildings. The hottest objects are tagged

Feature Claims Canada

Seeking a Connection

June 1, 2007 Craig Harris

Technology trends in claims management revolve around some key themes, including a move to bridge or convert from legacy systems, enhanced performance measurement, improved client access to files, claims “portals” and the increased functionality of wireless adjusting solutions. What was once simply talk is now turning to action for many insurance company claims departments and independent adjusters.

Feature Claims Canada

You Have Every Right to Feel That Way!

April 1, 2007 by

A Series of Articles Provided by the Insurance Institute of Canada. Loss adjusters must develop and use many skills, including communication skills. Every aspect of the claims process depends on good communication. When a loss is reported, the initial response

Feature Claims Canada

OIAA Claims 2007 Conference and Exhibition

April 1, 2007 by

More than 150 exhibits from across Canada showcased the latest services and products for the claims industry at the Ontario Insurance Adjusters Association (OIAA) Claims 2007 Conference and Exhibition held Feb. 7, 2007 at the Metro Toronto Convention Centre. The

Feature Claims Canada

A New Skin

April 1, 2007 Paul Aquino, Publisher

Welcome to the inaugural issue of Claims Canada magazine! In this issue, and in many more to come, we plan to provide perspective and bring insight to many of the issues facing the loss adjusting profession in Canada. And we

Feature Claims Canada

Insurers tally BC winter storm claims

April 1, 2007 by

B.C.’s stormy winter of 2007 is expected to result in more than 17,000 claims, according to the Insurance Bureau of Canada (IBC). In total, IBC said the province’s insurers “expect to pay more than Cdn$135 million to help British Columbians

Feature Claims Canada

Data loss a significant global risk, survey finds

April 1, 2007 by

One in three global businesses see loss of data as a significant threat and the key issue to address in operational risk management planning, according to the latest global risk briefing report conducted by the Economist Intelligence Unit (EIU) and

Feature Claims Canada

On the Scene (April 02, 2007)

April 1, 2007 by

Rob Seal has been appointed to the position of president and CEO of Cunningham Lindsey Canada Limited (CLC). Seal has held many adjusting and management positions during his 20-year career with CLC, most recently as president of Canadian operations. “His

Feature Claims Canada

Alberta trial lawyers launch Charter challenge against province’s automobile insurance minor injury cap

April 1, 2007 by

The Alberta Civil Trial Lawyers Association (ACTLA) has officially started its Charter challenge of the Alberta government’s automobile insurance minor injury policy in the Court of Queen’s Bench (Calgary) before Mr. Justice Neil Wittmann. ACTLA President Arthur Wilson, Q.C. says