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Using pics in social media investigations? Here’s one thing you need to do…

May 6, 2021 by Greg Meckbach

Claims professionals who rely on videos and photos obtained through social media investigations need to make sure that evidence can be backed up as authentic, Virtual Symposium B.C. speakers suggest. There are several reasons why a social media investigation is

News AdjustersClaimsClaims CanadaInsuranceLegal

Appeal court ‘vindicates Aviva’ in slip-and-fall lawsuit

May 6, 2021 by Greg Meckbach

Commercial liability clients do not have to settle personal injury lawsuits even if the defendants are perceived as having deep pockets, a recent Court of Appeal for Ontario ruling suggests. “A litigant, or its insurer, even if wealthy, is not

News AdjustersClaimsClaims CanadaInsuranceLegalLegislation / Regulation

Ontario judge urges legislature to deal with insurance fraud

April 22, 2021 by David Gambrill

An Ontario judge has taken the rare approach in a sentencing decision to urge the provincial government to take steps to prevent future instances of insurance fraud. Ontario Court Justice David S. Rose made the obitur remarks in his written

News AdjustersClaimsClaims CanadaInsuranceRestoration

What the court said when property owners refused to submit a Final Proof of Loss

April 20, 2021 by David Gambrill

Westland Insurance Company was within its rights to assume a contentious, two-year insurance claim had been resolved when two Victoria, B.C., property owners refused to submit a “Final Proof of Loss” form that had been filled out for them to

News AdjustersClaimsClaims CanadaInsurance

Toilet trouble means strata owner must reimburse corporation’s $5,000 deductible

April 19, 2021 by Greg Meckbach

A British Columbia townhouse owner whose toilet overflowed and caused damage has to pay the $5,000 deductible on the strata corporation’s insurance claim, the B.C. Civil Resolution Tribunal (CRT) has ruled. Jefferson Wu is the principal of Kwan-Wu Holdings Ltd.,

News AdjustersBrokersEmploymentInsuranceProfessional Development

How to build empathetic managers for the hybrid workplace

April 16, 2021 by David Gambrill

Canadian property and casualty insurance industry leaders have often talked about the importance of managing with empathy during the pandemic, but empathic managers will become even more valuable in the hybrid workplaces that are expected to emerge after the pandemic

News AdjustersClaimsCommercial LinesInsurance

Adjuster’s fine halved on appeal in a replacement cost dispute over a tractor

April 15, 2021 by David Gambrill

A Manitoba insurance adjuster has been fined for failing to carry out instructions from an insurer to inform a claimant about how to replace their tractor under the terms of the insurer’s Limited Waiver of Depreciation. The adjuster, Douglas Boyd

News AdjustersClaimsInsuranceLegal

Intact wins the battle, but loses the war, in Alberta wildfire claim

April 7, 2021 by David Gambrill

Intact Insurance has lost its appeal over procedural unfairness in an Alberta wildfire property damage claim, even though an umpire in the case made a decision based on information that was not placed on the record by either the claimant

News AdjustersClaimsClaims CanadaInsuranceLegal

Why dirt bike accident victim can get Ontario auto accident benefits

March 6, 2021 by Greg Meckbach

An Ontario claimant who suffered a severely disabling injury after falling off his dirt bike during a competition is entitled to accident benefits under his auto policy. This is the result of Beaudin v. Travelers Insurance Company of Canada, released

News AdjustersCatastrophesClaimsClaims CanadaConstructionInsuranceRestoration

What’s making it harder to estimate property Cat claims

February 17, 2021 by Greg Meckbach

Recent price increases in building materials means it is harder than normal to predict the cost of repairing property damage, restoration experts say. Restoration contractor Peak Services handled several thousand claims after the June 13, 2020, record hail storm in

News AdjustersCatastrophesClaimsClaims CanadaInsuranceRestoration

How COVID-19 has affected repair of vehicles from hail

February 12, 2021 by Greg Meckbach

The COVID-19 pandemic has created some barriers to repairing vehicle and property damage – including a shortage of auto body parts, and a labour shortage impacted by Canada Emergency Response Benefit (CERB) recipients who are reluctant to return to work,

News AdjustersClaimsClaims CanadaCommercial LinesInsuranceLegal

Final outcome of The Co-operators’ surface water commercial property coverage dispute

February 12, 2021 by Greg Meckbach

A Supreme Court of Canada decision released Thursday means The Co-operators cannot appeal a $429,000 court decision against it over “surface water” coverage on a commercial property policy. In Co-operators General Insurance Company v. Le Treport Wedding & Convention Centre