Canadian Underwriter

Topic
Adjusters


Insurance adjuster examining a building destroyed by fire
News AdjustersClaimsClimate ChangeEmploymentEngineeringInsuranceProfessional DevelopmentRestorationRisk

Can risk management companies close the talent gap?

April 20, 2023 Jason Contant

A high percentage of today’s pool of risk managers has been working in the industry a long time, and the next largest group are fairly new to the business. Those in the younger group “are excited about what they’ve done

Claims adjuster explaining repairs to homeowner
News AdjustersClaimsClaims CanadaInsurance

One concerning trend for independent adjusters

April 14, 2023 by Jason Contant

Canadian P&C carriers appear to be taking claims adjusting expenses in-house more often than several years ago, a trend of concern to the independent adjusting community. The good news is that net loss ratios since 2006 and the proportion of

People survey the damage around their home in Montreal after the ice storm.
News AdjustersCatastrophesClaimsClaims CanadaInsuranceMarkets / CoveragesRestoration

How recent extreme weather compares to 1998 Quebec ice storm

April 12, 2023 by Jason Contant

The storm that struck Ontario and Quebec — leaving some Quebecers without power for more than a week — was large, but it was nothing compared to the infamous 1998 Quebec ice storm, industry professionals said. Catastrophe Indices and Quantification

family home icon. Vector isolated illustration.
News AdjustersClaimsInsuranceLegal

Spouses don’t have to live under the same roof to qualify for family protection auto coverage

April 3, 2023 by David Gambrill

Editor’s Note: This article has been corrected to show that the Motor Vehicle Accident Claims Fund (MVACF) has a $200,000 maximum legal liability and not $250,000, as initially reported. Canadian Underwriter apologizes for the error.   Spouses don’t have to

Robot sorting documents to represent AI helping insurance adjusters manage claims
News AdjustersBrokersCatastrophesClaimsCommercial LinesInsuranceRestoration

How automation’s shifting on-site claims work to bigger losses

February 23, 2023 Philip Porado

COVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that

Young woman in a yellow shirt onlooking ruins of a house after fire disaster.
News AdjustersCatastrophesClaimsClaims CanadaClimate ChangeEngineeringInsurance

It’s time to address Canadian adjuster mobility, claims experts say

February 10, 2023 by Alyssa DiSabatino

Developing and effectively using the pool of Canadian claims adjusters for catastrophe response is a problem that continues to keep adjusting firms up at night, experts told a CatIQ Connect panel on Wednesday.  “Most people don’t realize that seven of

Nova Scotia vineyard
News AdjustersCatastrophesClaimsClimate ChangeInsurance

Recent extreme cold snap causes ‘devastating’ damage to Nova Scotia vineyards

February 10, 2023 The Canadian Press

The president of the Grape Growers Association of Nova Scotia says it will take years for vineyards to recover from the recent extreme cold snap. Steve Ells says between 95 and 100 per cent of Nova Scotia-grown vinifera variety grapes

Woman in a cast filling out an application form
News AdjustersClaimsInsuranceLegal

Claimant can’t resume auto AB payments after 13 months on the job

January 30, 2023 by David Gambrill

A New Brunswick woman injured in an auto accident is not entitled to resume her accident benefits payments 13 months after returning to work, the province’s top court has ruled. New Brunswick’s Court of Appeal sided with her auto insurer,

Fallen tree damage to the roof of a house
News AdjustersClaimsCommercial LinesConstructionInsuranceRestoration

How adjusters can benefit from putting consumers in control of their claims

January 19, 2023 Jason Contant

When severe weather events take place, not everything can be fixed overnight. There are only so many contractors and thousands of homes will likely need repairs ranging from major to minor. “It comes down to triaging and putting the insured

The tail of an Air Canada aircraft behind a pile of snow at Vancouver airport
News AdjustersCatastrophesClaimsClaims CanadaInsuranceMarkets / Coverages

What claims adjusters are seeing from holiday winter storm

January 10, 2023 by Jason Contant

Wind and water claims make up the bulk of the ‘bomb cyclone’ weather event that swept through eastern Canada during the holidays last month, adjusters told Canadian Underwriter. Much of North America was bombarded by heavy snowfall, strong winds and

Car body being painted after repair.
News AdjustersBrokersClaimsCommercial LinesConstructionEngineeringInsuranceRestoration

Can the P&C industry navigate these 3 problems in 2023?

January 9, 2023 David Gambrill

Thanks to supply chain disruptions, labour shortages and inflation, insurance policyholders face longer and more expensive repairs. To address that, insurance industry execs said, Canada’s P&C industry needs to up its communications game during the claims process. P&C insurance professionals

Appliances ready for purchase
News AdjustersBrokersInsuranceMarkets / CoveragesRestoration

How switching appliances can shorten claims cycles

December 15, 2022 Philip Porado

Supply chain problems aren’t going away any time soon for insurance adjusters. Home improvement retailers and warehouses have been plagued by empty shelves since the first year of the COVID-19 pandemic. And goods scarcities for everything from lumber to La-Z-Boys