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COVID-19 has accelerated changes to the claims industry

June 15, 2020 by Adam Malik

Auto insurance customers should enjoy a shorter claims journey if pandemic-related changes stick around, insurance pros told Canadian Underwriter recently. Social distancing rules related to the COVID-19 pandemic have forced the insurance industry, along with its customers, to adopt technology

News AdjustersClaims

How the pandemic affects this claims adjuster’s property inspections

June 10, 2020 by Greg Meckbach

Despite the unprecedented closures and precautions arising from the ongoing pandemic, claims adjusters continue to inspect properties affected by disasters. “With exterior damages, social distancing has done nothing to affect [claims investigations] other than requiring us to stay a safe

News AdjustersClaims CanadaCommercial LinesRisk

How COVID-19 impacts maritime risk

June 9, 2020 by Greg Meckbach

Restrictions imposed on international travel to limit the spread of COVID-19 may be a concern for merchant shipping because crews could be overdue for a rest, Allianz Global Commercial Specialty suggests in a recent paper. “Due to closed international borders

News AdjustersClaimsInsuranceLegalLegislation / Regulation

A provincial twist on the emergency suspension of limitation periods

June 4, 2020 by David Gambrill

While many Canadian courts continue to suspend two-year limitation periods for plaintiffs to file civil lawsuits against insurers and other defendants, Alberta’s clock has started running again as of June 1 – and for claims under the province’s Insurance Act,

News AdjustersClaimsClaims CanadaInsurance

How Lloyd’s is handling claims differently with COVID-19

June 3, 2020 by Greg Meckbach

In response to the ongoing pandemic, the Lloyd’s market is changing the way claims are handled when multiple syndicates write one risk. “One challenge with COVID-19 is the subscription nature of the market, whereby it is often several syndicates writing

News AdjustersClaimsClaims CanadaCommercial LinesLegalRisk

Six-figure pain and suffering judgement against Wal-Mart Canada attracts appeal court scrutiny

May 29, 2020 by Greg Meckbach

A $225,000 award in a lawsuit against Wal-Mart Canada, arising from the accidental spraying of a fire extinguisher by a worker, could be headed to the Supreme Court of Canada. The victim of the accidental spraying, Kim Manos, initially won

News AdjustersClaimsInsuranceRestorationTechnology

Q&A: Business Continuity in the Digital Age

May 27, 2020 by David Gambrill

In an age of social distancing, contactless claims resolution is an important part of preventing the spread of the novel coronavirus. Canadian Underwriter has talked to those in the claims industry about how to do their jobs safely in the

News AdjustersClaimsClaims CanadaEngineeringInsurance

Pyrrhic victory for Intact in faulty workmanship coverage dispute

May 27, 2020 by Greg Meckbach

Intact Insurance has convinced an Alberta court that the “faulty workmanship” exclusion applies in a disputed commercial fire claim but the carrier still has to pay more than $600,000 to a bakery, mainly because the judge rejected Intact’s definition of

News AdjustersCatastrophesClaims Canada

Dry conditions in Nova Scotia fuelling three large wildfires

May 27, 2020 THE CANADIAN PRESS

HALIFAX – Provincial officials in Nova Scotia are warning about the potential for forest fires in dry, humid conditions as firefighters battle three significant wildfires across the province. The fires burning Tuesday follow a weekend blaze near Porters Lake east

News AdjustersBrokersEmploymentInsuranceTechnology

Q&A: Business Continuity in the Digital Age

May 26, 2020 by David Gambrill

More than 3 million Canadians lost their jobs in March and April due to the business closures to reduce the spread of the novel coronavirus. An Angus Reid poll published in March suggested that 44% of Canadian households reported lost

News AdjustersCatastrophesClaims CanadaInsurance

Pandemic insurance fraud: What to watch for…

May 25, 2020 by Greg Meckbach

Inflated auto towing and storage claims and arson are among the risks the industry faces from the economic downturn and social distancing arising from the pandemic, a fraud and data analytics expert warns. “A legitimate accident may happen and [a

News AdjustersClaimsClaims CanadaInsuranceLegal

What can go wrong if ‘actual cash value’ is not clearly defined in a property policy

May 19, 2020 by Greg Meckbach

After a 132-year-old Cape Breton Island building was heavily damaged by a sprinkler line failure, there was a huge disparity between the property owner and insurer’s versions of “actual cash value.” The claimant said $1.59 million, while the insurer said