Canadian Underwriter

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Adjusters


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What makes the current claims environment so challenging?

December 2, 2022 Philip Porado

A convergence of global factors will cause above-average levels of claims inflation for the foreseeable future. Claims professionals who spoke with Canadian Underwriter said multiple market-dependent factors – including prolonged COVID-19 lockdowns in China, political instability, labour and materials shortages,

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Does an immuno-compromised adjuster have to return to field work?

November 23, 2022 The CIP Society, Insurance Institute of Canada

For almost three years, there’s been confusion around COVID-19 protocols. It’s made it hard for people to get on with their daily lives. An example of how these stresses burden our industry is illustrated in a dilemma faced by a

sea coast houses bracing for a hurricane
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How hurricane losses will impact pricing and capacity

November 21, 2022 Philip Porado

Watch for Hurricane Ian’s damage estimates of between US$50 billion and US$70 billion to made insurers more conservative about pricing and capacity, according to Aon’s global market insights for 2022 Q3. “As the full market impacts of Hurricane Ian materialize,”

A property affected by November 2021 flooding as seen on the Shackan Indian Band.
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New claims-management service launches certificate program for insurers

November 11, 2022 by Alyssa DiSabatino

A new claims management program, which enables insurance companies to divert waste from landfills by recycling flooring and drywall during the claims and restoration process, has officially launched its certification program.   The EcoClaim certificate program will enable insurers to

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News AdjustersClaimsClaims CanadaInsuranceLegal

Insurers can’t ask for leniency on time limits, but then enforce them on claimants

November 9, 2022 by David Gambrill

An insurer involved in settlement negotiations can’t ask a claimant for leniency on time limits, but then demand the claimant adhere to strict limitation periods for serving a statement of claim, an Alberta court has ruled. The court thus granted

A man wearing a blue jacket and orange pants charges an electric car
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How supply chain is leading to repair challenges for electric vehicles

November 3, 2022 by Alyssa DiSabatino

The semiconductor chip shortage — a byproduct of the demand for advanced electric vehicle (EV) technology — has caused repair challenges for car rental services, says one expert at the Insurance Brokers Association of Ontario (IBAO) Convention in Toronto.  However,

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Damage appraisal method leaves a toilet back-up case running

October 28, 2022 by David Gambrill

Did a toilet backup cause $35,700 worth of damage to the cell phone stock of a retail business, as argued by Gore Mutual, or $105,000, as the business owner claimed? Neither side agreed with the appraised value of the losses,

Hypnosis eye design line drawing design element.
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Mapping your customer’s journey? Try the same with your employees

October 27, 2022 by David Gambrill

Monitoring your company’s systems and processes, as opposed to monitoring the work output of your individual employees, may be the answer to boosting your company’s productivity by 9% to 10% annually, suggests a new article by Harvard Business Review. A

Art/Illustration: group of people discussing
News AdjustersCatastrophesClaimsInsuranceRestoration

Communication around claims must be top priority: CEOs

October 24, 2022 by David Gambrill

Supply chain pressures and labour shortages mean Canada’s P&C industry and its suppliers need to focus on communications around claims service to maintain consumer trust and high service levels, insurance executives told a broker conference last week. Matthew Turack, group

Starbucks Coffee Shop Drive Thru Window
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Who has right-of-way in Starbucks’ drive-through free-for-all?

October 18, 2022 by David Gambrill

A B.C. driver claiming the public auto insurer improperly found him at fault for a collision in a Starbucks’ drive-through has lost his case that he wasn’t at fault because none of the line-up lanes had priority. The Civil Resolution

Excavator filling the bed of a dump truck
News AdjustersBrokersClaimsClaims CanadaCommercial LinesConstructionInsurance

What do downtime policies cover for truck owners?

October 17, 2022 Kevin Thomas and Tony Militello

Businesses operating trucks can see their livelihoods impacted by unforeseen incidents like mechanical failures, accidents, fires or vehicle thefts. For properly insured businesses, these incidents may result in downtime claims. And those claims often require careful consideration of limitations — because

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News AdjustersClaimsClimate ChangeInsuranceProductsRestoration

How carriers can save money — and the environment — through claims

October 12, 2022 by Alyssa DiSabatino

A new claims solution may help carriers save costs during the claims process while also saving the environment. Through the new EcoClaims pilot program — which diverts waste from landfills by recycling flooring and drywall during the claims and restoration