Canadian Underwriter

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Claims


Robot sorting documents to represent AI helping insurance adjusters manage claims
News AdjustersBrokersCatastrophesClaimsCommercial LinesInsuranceRestoration

How automation’s shifting on-site claims work to bigger losses

February 23, 2023 Philip Porado

COVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that

The Lytton wildfire in B.C.
News CatastrophesClaimsClaims CanadaClimate ChangeInsuranceMarkets / Coverages

B.C. adds $180 million to help communities prepare for natural disasters

February 22, 2023 Dirk Meissner - THE CANADIAN PRESS

VICTORIA – Premier David Eby says he’s introducing more supports to better prepare British Columbia communities for natural disasters related to climate change before they happen. “The last few years have taught us a hard lesson about the impacts of

Court of Law Trial: Female Judge and and Jury in an E&O lawsuit
News BrokersClaimsInsuranceLegalLive with CUProfessional Development

How brokers can avoid an E&O lawsuit

February 22, 2023 by David Gambrill

A broker’s best defence against an errors and omissions (E&O) lawsuit can be summed up in three words — document, document, document. “You need to be able to prove you did [something],” broker E&O specialist Hugh Fardy, said in a

Padlock symbol in circular light bubble
News ClaimsInsuranceMarkets / CoveragesTechnology

Why 2022 was a good year for cyber insurers

February 21, 2023 by Jason Contant

Controls and underwriting actions that cyber insurers took over the course of 2020 and 2021 started paying off last year, a cybersecurity expert told Canadian Underwriter recently.  “I think the cyber insurance industry in general had a much better year

Blurred people moving quickly in the hallway
News BrokersClaimsInsuranceLegalLive with CU

Pace of P&C industry cited as a reason for more broker E&O claims

February 17, 2023 by David Gambrill

The frenetic pace required for brokers to meet the Canadian P&C insurance industry’s premium growth targets — not to mention keeping current with the kaleidoscopic transformation of products — is putting brokers in harm’s way, broker E&O experts told Live

Driver sleeping in self-driving car
News ClaimsCommercial LinesInsuranceLegalProductsRiskTechnology

When will self-driving tech consistently prevent crashes?

February 17, 2023 Harrison Griffiths and Hannah Van Staveren

One aim of autonomous driving technology is to take the human element out of the driving ecosystem with an eye toward preventing collisions. But right now, autonomous driving technology can’t guarantee it will detect and react to road hazards earlier

Powerline crossing wetland in Nova Scotia
News ClaimsClimate ChangeInsurance

Rural Nova Scotians want power grid designed for a changing climate

February 17, 2023 Michael Tutton - THE CANADIAN PRESS

HALIFAX – Residents of a rural Cape Breton community that has lost power during cold and windy weather are looking for compensation from the utility – and a grid designed for the changing climate. Parker Donham, a resident of Boularderie

Motorbike accident
News ClaimsInsuranceLegal

Failure to tell an insurer about a new vehicle can mean trouble

February 16, 2023 Philip Porado

A multiple-vehicle owner who failed to add a motorcycle to his insurance within a set time period is precluded from receiving benefits following an accident, said a Feb. 6 decision by Ontario’s Licence Appeal Tribunal (LAT) adjudicator Stephanie Kepman. On

Tesla is recalling nearly 363,000 vehicles with its "full self-driving" system.
News ClaimsInsuranceLegislation / RegulationMarkets / CoveragesTechnology

Tesla recalls ‘full self-driving’ system to fix flaws in behaviour

February 16, 2023 Tom Krisher - THE ASSOCIATED PRESS

DETROIT (AP) – Tesla is recalling nearly 363,000 vehicles with its “Full Self-Driving” system to fix problems with the way it behaves around intersections and following posted speed limits. The recall, part of a larger investigation by U.S. safety regulators

Network computer security concept
News BrokersClaimsCommercial LinesInsuranceMarkets / CoveragesTechnology

Why one cyber expert believes cyber insurance is in a good place right now

February 16, 2023 by Jason Contant

The cyber insurance market has never been in a more stable and positive position going into 2023, largely because of the learning experiences over the last two to three years, one cyber expert told Canadian Underwriter in an interview Wednesday.

corn field destroyed by the drought
News BrokersCatastrophesClaimsClimate ChangeInsuranceRisk

What the forecast says for Cats in 2023

February 16, 2023 by Alyssa DiSabatino

After a severe NatCat year in Canada in 2022, all signs point toward warmer, drier conditions in 2023 and a quiet hurricane season. With that, however, meteorologists predict this year will make Top 5 list for warmest years on record

Bear backing off the bull to represent a volatile stock market
News BrokersClaimsCommercial LinesInsuranceLegal

Will volatile stock markets spark claims against asset managers?

February 15, 2023 Philip Porado

So far, wobbly stock markets aren’t sparking higher claims activity for asset managers’ liability coverages. But the kinds of investor claims that lead to complaints against money managers often lag the equity markets’ overall performance, noted Reid Irwin, practice leader