Topic
Restoration
How automation’s shifting on-site claims work to bigger losses
February 23, 2023 Philip PoradoCOVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that…
What’s the best way to increase earthquake insurance take-up in Quebec?
February 8, 2023 by Jason ContantThe best way to get consumers to buy earthquake insurance in provinces like Quebec is to find a balance between highlighting the benefits of early intervention and not making the narrative too scary, a research social scientist told delegates at…
$500,000+ payment ordered for uninsured B.C. tenants
January 20, 2023 Philip PoradoA 2017 apartment fire that a B.C. Supreme Court judge ruled was ‘foreseeable’ led to an order to pay more than $500,000 to the building-owner plaintiff. In his decision in Langara Gardens Holdings Ltd. v. Chen (2023 BCSC 58), B.C.…
How adjusters can benefit from putting consumers in control of their claims
January 19, 2023 Jason ContantWhen severe weather events take place, not everything can be fixed overnight. There are only so many contractors and thousands of homes will likely need repairs ranging from major to minor. “It comes down to triaging and putting the insured…
City uncovers another decades-old leak dumping sewage into Lake Ontario
January 10, 2023 The Canadian PressHAMILTON – The City of Hamilton says it has uncovered another sewage leak that has been dumping waste into Lake Ontario for more than two decades. The revelation comes after the city reported in November that a leak discovered to…
Can the P&C industry navigate these 3 problems in 2023?
January 9, 2023 David GambrillThanks to supply chain disruptions, labour shortages and inflation, insurance policyholders face longer and more expensive repairs. To address that, insurance industry execs said, Canada’s P&C industry needs to up its communications game during the claims process. P&C insurance professionals…
Company operating Hibernia offshore oil platform challenging oil spill charges
January 6, 2023 The Canadian PressST. JOHN’S, N.L. – The company that operates the Hibernia offshore oil platform has pleaded not guilty to three charges related to a 2019 oil spill off the east coast of Newfoundland. Court documents confirm the Hibernia Management and Development…
What will drive collision repair delays in 2023?
January 5, 2023 by Alyssa DiSabatinoDelays in collision repair services, which started in 2021 and continued into 2022, will not stop anytime soon due to an ongoing repair technician labour shortage in Canada and the U.S., a consulting firm reported in a recent whitepaper. “From…
How switching appliances can shorten claims cycles
December 15, 2022 Philip PoradoSupply chain problems aren’t going away any time soon for insurance adjusters. Home improvement retailers and warehouses have been plagued by empty shelves since the first year of the COVID-19 pandemic. And goods scarcities for everything from lumber to La-Z-Boys…
Why claims adjusters face a labour force double whammy
December 14, 2022 Philip PoradoSolving the P&C industry’s talent recruitment difficulties will be a key focus for 2023, according to industry respondents to Canadian Underwriter’s annual Executive Outlook survey. While respondents focused mainly on the needs of the broking and underwriting business segments, the…
Cargo from 2021 spill still washes up on B.C. shores
December 8, 2022 Ashley Joannou - THE CANADIAN PRESSWhen Jill Laviolette started picking debris off Cape Palmerston beach on Vancouver Island following the container spill from the MV Zim Kingston freighter, the inflatable dinosaur and unicorn toys she pulled from the sand looked nearly pristine. More than a…
What makes the current claims environment so challenging?
December 2, 2022 Philip PoradoA convergence of global factors will cause above-average levels of claims inflation for the foreseeable future. Claims professionals who spoke with Canadian Underwriter said multiple market-dependent factors – including prolonged COVID-19 lockdowns in China, political instability, labour and materials shortages,…