Canadian Underwriter

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Professional Development


News BrokersInsuranceProfessional Development

How this commercial brokerage addresses skills shortages

October 14, 2018 by Greg Meckbach

Brokerage owners in some regions are struggling to find staff who know commercial lines. “There are very few people (in Saskatchewan) who understand commercial insurance deeply,” said David Reidy, president and CEO of Regina-based commercial brokerage Henderson Insurance Inc. To

News Professional Development

How to take better advantage of data science

October 9, 2018 by Jason Contant

Corporate leaders are becoming convinced of the wide-ranging impact that effective data collection can have on the bottom line, and insurance companies and brokerages are no exception. This impact can be felt across the organization, from tracking daily reports against

News BrokersInsuranceMarkets / CoveragesProfessional Development

How to bring up the marijuana discussion with clients

September 28, 2018 by Jason Contant

Brokers need to know what their client’s habitational lease or contract states about marijuana use to provide their best advice, the Insurance Brokers Association of Ontario said Thursday. Kevin O’Hare, IBAO’s education supervisor and instructional designer, said brokers need to

News InsuranceProfessional Development

How a biologist could help insurers with data analytics

September 27, 2018 by Greg Meckbach

Do insurers need to hire the brightest computer programmers and pay through the nose if they want to get the most out of data analytics? Not according to some Insurance Analytics Summit Canada speakers. “People from behavioural science, people from

News InsuranceProfessional Development

Maybe men aren’t such bad multi-taskers after all

September 26, 2018 by Jason Contant

Despite popular stereotypes, women are not better multi-taskers than men, suggests a new blog from Harvard Business Review. “We cannot exclude the possibility that there are no sex differences in serial multitasking abilities, but if they exist, such differences are

News BrokersProfessional Development

Why this brokerage is not looking to hire insurance experts

September 18, 2018 by Greg Meckbach

When Matt Alston hires workers for his property and casualty brokerage, he is not looking for a walking encyclopedia of insurance. At Surex Direct, personality “always trumps technical skills and accreditations,” said Alston, Surex Direct’s co-founder and chief operating officer.

News BrokersProfessional Development

How to handle grieving clients

September 5, 2018 by Jason Contant

Brokers are used to responding to clients’ questions about their insurance needs, but are they always able to effectively handle grieving customers? The million-dollar question is how to ensure brokers are building enduring and caring customer relationships, while also protecting

News AdjustersClaimsLegalProfessional Development

How these independent claims adjusters lost their jobs

August 30, 2018 by Greg Meckbach

Some employees of Canadian independent adjusting firms have been shown the door due to bad behaviour that the #MeToo movement is bringing to the forefront, company CEOs said at the recent Canadian Claims Summit. In terms of harassment in the

News BrokersProfessional Development

How to motivate brokers on the front line

August 30, 2018 by Jason Contant

Brokerages looking to better motivate frontline workers should optimize play, purpose and potential, while reducing pressure, a recent experiment suggests. In a blog post for Harvard Business Review, authors Lindsay McGregor and Neel Doshi implemented an experiment to transform the

News BrokersInsuranceProfessional DevelopmentTechnology

Why IBAO decided to move CAIB exams online

August 16, 2018 by Jason Contant

The Insurance Brokers Association of Ontario (IBAO) is anticipating “significant” time and cost savings as the exams for the Canadian Accredited Insurance Brokers (CAIB) program move to a “fully digital experience” in the province by December. “We’ll no longer be

News BrokersInsuranceProfessional Development

How to sell cyber to small business owners

August 12, 2018 by David Gambrill

There is a very large untapped market for selling cyber insurance to small businesses. How can brokers best approach small business owners to offer them cyber coverage? A recent 2018 study of Canadian “smaller businesses” by Scalar Security* found that

News EmploymentProfessional DevelopmentRiskTechnology

Why Canadian companies need to ‘digitally upskill’ their staff

August 2, 2018 by Jason Contant

While a majority (85%) of Canadian organizations are investing in emerging technologies, few of them are managing the risks associated with technology, such as cybersecurity threats and lack of talent, a recent PwC Canada report has found. The Full Risk