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Need to shift from focus on task to focus on customer: NICC speaker

September 30, 2016 Angela Stelmakowich, Editor

VANCOUVER – Attempts to become truly customer-centric will not be realized until insurers can shift away from an entrenched focus on task that erects barriers to more meaningful customer engagement, Barry Pokroy, leader of Farber Financial Group’s Circle & Square

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50 Canadian brokerages score 100% on tech scorecard: CSIO

September 28, 2016 by Canadian Underwriter

The Centre for Study of Insurance Operations announced Tuesday it has identified 50 brokerages from across Canada as CSIO technology leaders. “These brokerages have been deemed top performers because they achieved a score of 100% on their CSIO technology scorecard

News InsuranceProfessional DevelopmentTechnology

Focus on behaviours of Generation Z to digitally engage consumers, Kanetix conference hears

September 28, 2016 Jason Contant, Online Editor

Although insurers have often looked at the purchasing actions of Millenials, they would do best to start examining the behaviours of the following generation – Generation Z – to digitally engage their customers, attendees to the Kanetix Insights 2.0 conference

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Lussier Dale Parizeau, Riverin Girard and Ouellet Fillion to merge

September 28, 2016 by Canadian Underwriter

An agreement has been reached to merge the operations of Lussier Dale Parizeau (LDP) and Riverin Girard & Associés and Ouellet Fillion, a move expected to enhance customer service and bolster LDP’s presence in Quebec. The deal was announced jointly

News CatastrophesInsuranceMarkets / CoveragesProfessional Development

ICLR webinar to focus on challenges in understanding and projecting precipitation extremes

September 26, 2016 by Canadian Underwriter

The Institute for Catastrophic Loss Reduction (ICLR) will be holding a webinar workshop on the challenges in understanding and projecting precipitation extremes. The webinar, part of the ICLR’s Friday Forum series, will be held on Friday, Oct. 14 from 10

News InsuranceMarkets / CoveragesMergers and AqcuisitionsProfessional Development

Business interruption, property damage and general liability critical risks to global growth, new study finds

September 23, 2016 by Canadian Underwriter

Business interruption (BI) is the leading cause of losses for companies, multinational organizations and non-governmental organizations (NGOs) that operate outside the United States, according to a study released on Thursday by international insurance broker Clements Worldwide. The Clements Worldwide Risk

News InsuranceMarkets / CoveragesProfessional DevelopmentTechnology

Understanding potential disruptions to risk analysis, cost basis and distribution key to insurers’ strategies: Novarica

September 22, 2016 by Canadian Underwriter

Insurers need to understand potential disruptions to risk analysis and cost basis as well as distribution to effectively manage their strategies, suggested a new report from Boston-based research and advisory firm Novarica. The pace of technological change makes it a

News InsuranceLegislation / RegulationMergers and AqcuisitionsProfessional Development

Zurich combines corporate, commercial businesses into single unit, appoints CEO of Commercial Insurance

September 21, 2016 by Canadian Underwriter

Zurich Insurance Group announced on Tuesday that it will combine its corporate and commercial businesses into a “single global business as part of its process to simplify and strengthen its organization.” The new unit, to be called Commercial Insurance, brings

News InsuranceProfessional Development

CIP Society announces two established leader awards, one emerging leader for 2016

September 21, 2016 by Canadian Underwriter

Two brokerage executives and the chair of the Ontario Mutual Insurance Association are recognized by the Chartered Insurance Professionals (CIP) Society with national leadership awards, the Insurance Institute of Canada announced Wednesday. Robert Pearson, president and chief executive officer of

News InsuranceLegalMergers and AqcuisitionsProfessional Development

Legal insurance provider ARAG Services Corporation launches in Canada

September 21, 2016 by Canadian Underwriter

Düsseldorf, Germany-based family-owned enterprise ARAG Group announced on Tuesday that it has launched operations in Canada with the newly founded ARAG Services Corporation. The new company develops legal insurance products and manages underwriting, sales and marketing activities in the Canadian

News InsuranceLegislation / RegulationMarkets / CoveragesProfessional DevelopmentTechnology

TSB calls for implementation of voice and video recorders on locomotives in Canada

September 20, 2016 by Canadian Underwriter

The Transportation Safety Board of Canada (TSB) is calling for the implementation of voice and video recorders on locomotives in Canada. The call follows the release of the TSB’s report on its safety study, Expanding the use of locomotive voice

News InsuranceProfessional Development

2016 Aviva Community Fund competition open for submissions

September 20, 2016 by Canadian Underwriter

Aviva Canada has opened its 2016 Aviva Community Fund (ACF) competition for submissions. Canadians with ideas for positive change in their community can submit them for a chance to share $1 million in funding, Aviva Canada said in a press