Topic
Professional Development
78% of global businesses believe digital start-ups pose threat to their organization: Dell Technologies study
October 7, 2016 by Canadian UnderwriterNearly four in five (78% of) global businesses believe that digital start-ups pose a threat to their organization, either now or in the future, and almost half (45%) surveyed fear that they may become obsolete in the next three to…
U.S. insurers failing to deliver on digital customer experience: study
October 6, 2016 by Canadian UnderwriterInsurers in the United States could only answer 28% of queries across digital channels and 14% of companies failed to respond successfully on either email, social media or chat, according to new research from multichannel customer engagement software provider Eptica.…
Changing Ownership
October 4, 2016 Brenda Rose, Vice President and Partner, FCA Insurance BrokersWhen developing perpetuation plans, brokerage principals need to consider financing for prospective successors. They also need to consider their brokerage experiences as well as soft skills, including positive attitude and the ability to enable and motivate producers.
Tara Chammartin of La Salle Insurance & Travel Services recipient of 2016 Dale Rempel Award of Excellence
October 4, 2016 Jason Contant, Online EditorTara Chammartin of La Salle Insurance & Travel Services in Manitoba was named the recipient of the 2016 Dale Rempel Award of Excellence at the Insurance Brokers Association of Canada’s (IBAC) President’s Banquet on Saturday. The award, which recognizes excellence…
Appraising Contents
October 3, 2016 John Grow, Partner, Prestige EvaluationsChoosing a properly qualified appraiser for contents such as fine art, jewellery and historical items can be of benefit to the broker, carrier and insured.
Martin Thompson appointed president and CEO of RSA Canada
October 3, 2016 by Canadian UnderwriterRSA Canada announced today on Monday that Martin Thompson has been appointed president and chief executive officer, effective immediately. Thompson was appointed president and acting CEO in July 2016, when Rowan Saunders, the former president and CEO stepped down, RSA…
Dartmouth, N.S.-headquartered A.P. Reid Insurance to acquire Robinson Insurance Brokers of Edmonton
October 3, 2016 by Canadian UnderwriterDartmouth, N.S.-headquartered brokerage A.P. Reid Insurance Limited announced on Friday its intention to acquire Robinson Insurance Brokers (RIB) of Edmonton. Effective Nov. 1, the company’s brokerage operations will integrate under the A.P. Reid brand, and Daniel Robinson, the president and…
Cyber and data privacy breaches top risk for global transportation industry executives: Willis Towers Watson study
October 3, 2016 by Canadian UnderwriterThe increased security threat from cyber and data privacy breaches is the number one risk on the minds of executives in the global transportation industry, according to a new report released on Monday by Willis Towers Watson (WTW). Willis Towers…
Brokers’ challenges presenting opportunities: new IBAC president
October 1, 2016 Jason Contant, Online EditorThe issues facing the broker channel – such as the regulatory environment and technology – are collective, but the channel is strong together, Robert Harrison, new president of the Insurance Brokers Association of Canada (IBAC), said during the association’s annual…
Organizations starting to show greater openness to enlisting experts to help with cyber security: NICC speaker
October 1, 2016 Angela Stelmakowich, EditorVANCOUVER – Cyber attackers are becoming increasingly sophisticated – employing better techniques and targeting information that could prove particularly damaging – but that may be balanced by a greater openness to use expertise and not go it alone, it was…
Need to shift from focus on task to focus on customer: NICC speaker
September 30, 2016 Angela Stelmakowich, EditorVANCOUVER – Attempts to become truly customer-centric will not be realized until insurers can shift away from an entrenched focus on task that erects barriers to more meaningful customer engagement, Barry Pokroy, leader of Farber Financial Group’s Circle & Square…
50 Canadian brokerages score 100% on tech scorecard: CSIO
September 28, 2016 by Canadian UnderwriterThe Centre for Study of Insurance Operations announced Tuesday it has identified 50 brokerages from across Canada as CSIO technology leaders. “These brokerages have been deemed top performers because they achieved a score of 100% on their CSIO technology scorecard…