If you truly want to connect with your customers, your organization must be diverse, an industry consultant suggests. “There is room for improvement in corporate Canada, not just in property and casualty insurance, in ensuring women, visible minorities and people…
Take care of yourself, so you can take care of your clients
How can the Canadian P&C industry ensure its workplaces reflect the communities they serve? We asked senior industry executives what can be done to make sure everyone feels respected and valued, regardless of demographic factors such as gender, skin colour, sexual orientation or gender identity. Here’s what they told us….
Canada’s property and casualty insurance industry needs to cross-train more claims adjusters if it wants to have enough property adjusters to be available in the event of a catastrophe, industry experts said last week. “Cross-training is important because it is…
What happens when an agreement is breached due to COVID-19? Experts share their thoughts
Brokers are advised to be aware of the “second wave” — and that doesn’t refer to the anticipated increase in the number of novel coronavirus infections in the fall. No, brokers are now being cautioned about the new wave of…
The Insurance Institute of Canada, the educational arm of the Canadian property and casualty insurance industry, will be providing OTL/Level 1 broker agent licensing exams in an online format. The online format allows licensing candidates to complete their exams from…
Industry leaders should begin preparing right now for the post-pandemic business environment, while still managing the immediate fallout of COVID-19, two partners of a strategy consulting firm said recently. This includes spending time envisioning the future, developing a strategy to…
Looking for a free course that will give you continuing education credits without having to leave your house? The Intact Centre on Climate Adaptation recently launched a 1.5-hour online home flood risk course for brokers anywhere in Canada. “It helps…
Yes, it is possible for a woman to be a senior executive in the insurance industry and successfully raise a family with young children. Women all make their own individual choices about the best way to raise their young families,…
With the number of coronavirus cases increasing in Canada and “coronavirus anxiety” now a reality, there are some strategies insurance professionals can take to ensure their teams continue to collaborate effectively and maintain momentum in the business. Among those strategies…
The biggest obstacles to creating data-based businesses aren’t technical, they’re cultural, said David Waller, a partner and head of data science and analytics for Oliver Wyman Labs. “It is simple enough to describe how to inject data into a decision-making…