May 2010 Contents

COVER STORY
Head of the Class
With decades of experience under her belt, Ann Donald of Renfrew Insurance always puts her clients first and this truly is the secret to her success.
By Suzanne Sharma

Claims Overview
Industry experts reveal how changes in the claims environment can help you improve your bottom line

ITV Solutions
New workflow habits could solve the age-old ITV issue
By Greg Mccutcheon

Why Branding Matters
Stand out from the competition with certified branding techniques
By Fortunato restagno

Your Brand, Your Promise
A focus on marketing and branding helps you grow your business
By Chakib Bouhdary and Seth Halpern

A Sure(ty) Thing
The surety industry could be an untapped area for new brokers
By Michael George

Filming Under Water
What to be wary of when insuring artistic industries
By Saba Taye

Professional Perspective
Tips on how to stay professional
By Lord Hunt

Companies to Watch
New brand, new legacy Ironshore Canada Limited
By Alex Vizer

This story was originally published by Canadian Insurance Top Broker.