Canadian Underwriter

Ontario brokerage launches paperless document delivery

February 13, 2018   by Staff

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Copyright: / kantverKenny Insurance Brokers is now offering clients digital policy documents and the ability to report claims from any mobile device.

Related: Merged B.C. brokerages announce rebrand

“Getting great information in front of today’s consumer is absolutely essential,” Scott Sleightholm, vice-president of Kenny Inusrance Brokers, said in a news release. “Even more important is being able to deliver quickly, efficiently and accurately.”

The London, Ont.-based brokerage has deployed a series of mobile apps and web portals developed by ClientDesk, making it possible for clients to also request policy changes or chat with their broker online.

“Customer service is a strength of brokerages like Kenny Insurance, but leveraging technology is where brokers can gain material ground in evolving consumer service delivery,” said Colin Simpson, CEO of the Insurance Brokers Association of Ontario (IBAO).

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This story was originally published by Canadian Insurance Top Broker.