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Report links loyalty and satisfaction in collision repair

June 1, 2007 by

Mitchell International has released a report examining owner/policy-holder’s experience with direct repair programs and the impact on satisfaction and loyalty. According to researchers, in the collision repair industry customer satisfaction and customer loyalty are more closely linked than in other…

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Strange Brew: The Trail of the Paisley Snail

June 1, 2007 by William Blakeney

In the classic comedy, Strange Brew, Bob and Doug McKenzie (of SCTV fame) find themselves in crisis when their family unexpectedly runs out of beer on a Saturday night. The brothers are too terrified to tell their father they have…

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Keeping the Cap On

April 1, 2007 by Vanessa Mariga

New Brunswick judge releases straightforward decision for keeping auto injury claim under $2,500.

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2006 represents third-mildest catastrophe loss year since 1990

April 1, 2007 by

At US$15.9 billion, insured catastrophe damage in 2006 represented the third-mildest loss year since 1990, according to a Swiss Re sigma report [No 2/2007]. Of these insured losses worldwide, natural catastrophes accounted for US$11.8 billion of the total. Storms caused…

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Focus On Accreditation

April 1, 2007 by Andrea Orazigambrill

Jay Perry, the chair of CCIF's national accreditation committee, sits down with Claims Canada to discuss the progress of national collision repair centre accreditation.

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IBC warns of auto fraud ‘swoop and squat’

April 1, 2007 by

March marked National Fraud Prevention Month, and the Insurance Bureau of Canada (IBC) released information throughout the month to help educate about and prevent this type of crime.”Insurance fraud is big business,” said Rick Dubin, vice-president, investigations at the IBC.…

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Criminal Acts: Intentions and Exclusions

April 1, 2007 by Nicole N. Vaz

The Ontario Court of Appeal has ruled definitively that 'intent' has no bearing on criminal act exclusion clauses

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FSCO posts Health Claims for Auto Insurance (HCAI) Rollout Guideline

April 1, 2007 by

The Financial Services Commission of Ontario (FSCO) has released its Health Claims for Auto Insurance (HCAI) Rollout Guideline, which includes, among other things, revised accident benefit claims forms and a Central Processing Agency (CPA), an agent designated to receive accident…

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Slip-and-Fall Injuries: Are They ‘Accidents’ Under SABS?

April 1, 2007 by Donna Ford

Yes, says FSCO. But insurers hope for successful appeals against two recent FSCO arbitration decisions in slip-and-fall cases

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You Have Every Right to Feel That Way!

April 1, 2007 by

A Series of Articles Provided by the Insurance Institute of Canada. Loss adjusters must develop and use many skills, including communication skills. Every aspect of the claims process depends on good communication. When a loss is reported, the initial response…

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OIAA Claims 2007 Conference and Exhibition

April 1, 2007 by

More than 150 exhibits from across Canada showcased the latest services and products for the claims industry at the Ontario Insurance Adjusters Association (OIAA) Claims 2007 Conference and Exhibition held Feb. 7, 2007 at the Metro Toronto Convention Centre. The…

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A New Skin

April 1, 2007 by Paul Aquino, Publisher

Welcome to the inaugural issue of Claims Canada magazine! In this issue, and in many more to come, we plan to provide perspective and bring insight to many of the issues facing the loss adjusting profession in Canada. And we…