Canadian Underwriter

Feature Claims Canada

Keeping Up Traditions

June 1, 2007 by Laura Kupcis

It has been 54 years, but Kernaghan Adjusters is still following the same traditions and client care promises today as it was back then.

Feature Claims Canada

Report links loyalty and satisfaction in collision repair

June 1, 2007 by

Mitchell International has released a report examining owner/policy-holder’s experience with direct repair programs and the impact on satisfaction and loyalty. According to researchers, in the collision repair industry customer satisfaction and customer loyalty are more closely linked than in other…

Feature Claims Canada

Strange Brew: The Trail of the Paisley Snail

June 1, 2007 by William Blakeney

In the classic comedy, Strange Brew, Bob and Doug McKenzie (of SCTV fame) find themselves in crisis when their family unexpectedly runs out of beer on a Saturday night. The brothers are too terrified to tell their father they have…

Feature Claims Canada

Ontario court deems mosquito bite an accident

June 1, 2007 by

Ontario’s Court of Appeal has deemed the 2002 biting of an outdoor worker by a West Nile Virus-carrying mosquito an accident and has awarded the worker $130,000 of coverage under his policy. Ryszard Kolbuc was working as a plasterer when…

Feature Claims Canada

No More Broken Telephone

June 1, 2007 by Alberto Maggi

New HCAI system to provide accurate, comprehensive health claims data by capturing it at the source.

Feature Claims Canada

ICLR unveils tornado- and winter storm-resistant home

June 1, 2007 by

The Institute for Catastrophic Loss Reduction (ICLR) is unveiling a winter storm- and tornado-resistant home in Edmonton, Alberta. The home retrofit includes: anchoring cabinets, office equipment and bedroom furniture to walls; bracing TV stands, televisions and refrigerators with appliance straps;…

Feature Claims Canada

B.C. case affirms claimants must provide complete information

June 1, 2007 by

A recent B.C. Supreme Court jury decision in Rallahan v. Siu and Litt reinforces the need for claimants to provide complete and accurate information when making a claim with auto insurers. The court ruled Balwinder Singh Rallahan failed to provide…

Feature Claims Canada

The Defence Costs Allocation Dispute

June 1, 2007 by Donald J. Mcgarvey and Alexis N. Moulton

Finding principled solutions and retaining the insured's future premiums

Feature Claims Canada

On the Scene (June 02, 2007)

June 1, 2007 by

The Co-Operators have donated a Bullard T4 thermal imaging camera to the Winnipeg Fire Paramedic Service, with a contribution from Staying Alive Inc.The imaging device is used to identify sources of heat in burning buildings. The hottest objects are tagged…

Feature Claims Canada

FSCO posts Health Claims for Auto Insurance (HCAI) Rollout Guideline

April 1, 2007 by

The Financial Services Commission of Ontario (FSCO) has released its Health Claims for Auto Insurance (HCAI) Rollout Guideline, which includes, among other things, revised accident benefit claims forms and a Central Processing Agency (CPA), an agent designated to receive accident…

Feature Claims Canada

Slip-and-Fall Injuries: Are They ‘Accidents’ Under SABS?

April 1, 2007 by Donna Ford

Yes, says FSCO. But insurers hope for successful appeals against two recent FSCO arbitration decisions in slip-and-fall cases

Feature Claims Canada

You Have Every Right to Feel That Way!

April 1, 2007 by

A Series of Articles Provided by the Insurance Institute of Canada. Loss adjusters must develop and use many skills, including communication skills. Every aspect of the claims process depends on good communication. When a loss is reported, the initial response…