Successful return to work planning is key
Insurance Bureau of Canada (IBC) took its message of climate change adaptation to New Brunswick, where data insured water damage losses have almost quadrupled in four years. Speaking to the Saint John Board of Trade on Feb. 22, IBC president…
Assessing the Risks of Cell Phone Use
For the past 20 years, I have had the pleasure of both developing and participating in a unique training school. The course is a six-day program that is cosponsored by the U.S. Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF)…
A number of changes to the Insurance Act and related regulations in Alberta coming into effect July 2012, which will impact the handling of claims. Some of these changes are: changes to the limitation periods, notice of retainer by plaintiff’s…
The Ontario Court of Appeal was particularly busy this past year, while the Supreme Court of Canada rested a little in the wake of Progressive Homes v. Lombard in late 2010. Without further adieu, here are the insurance coverage cases…
Seven habits of highly successful claims handlers
Slips and falls are not trivial matters. With large claim values for fall injuries, insurers need to know the risks they face from exposure to liability. However, with differing standards for slip testing and instruments, it can be difficult to…
Media coverage on the high cost of fraudulent claims to insurers and insureds alike has been extensive. But the fight against fraud is also costly, and more so if punitive damages are awarded as a result of mistakes in the…
Responding to Psychological Injury Claims
Carol Messervey, representing the Canadian Independent Adjusters Association’s Nova Scotia region, presents Lindsay Mackenzie of The Economical Insurance Group with the award for best results in Essentials of Loss Adjusting. ———- Sean M. Douglas has been appointed as the new…
Insurance companies in Ontario are now turning down an increasing percentage of requests for the assessment and treatment of serious (non-minor) injuries sustained by motor vehicle accident victims, according to a survey of Ontario rehabilitation providers. The Alliance of Community…