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Why the human touch is sometimes bad for claims

January 30, 2019 by Jason Contant

The claims industry in Canada has to be wary about complicating the claims process by putting a “human process” in place where one is not needed, speakers said last week at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in…

News AdjustersBrokersClimate ChangeConstructionRisk

Online basement flood course coming soon

January 30, 2019 by Greg Meckbach

An online version of the Home Flood Risk Assessment Training will be available Canada-wide this March, Blair Feltmate, head of the Intact Centre on Climate Adaptation, said in a recent interview. The course is geared towards insurance brokers, home inspectors,…

News CatastrophesClaimsConstruction

The ‘tough decision’ Alberta made to reduce flood risk

January 30, 2019 by Lauren Krugel - THE CANADIAN PRESS

CALGARY – The Alberta government has now acquired one fifth of the land it needs for a controversial reservoir west of Calgary that would help protect the city from another massive flood. Transportation Minister Brian Mason said Tuesday the province…

News AdjustersInsuranceTechnology

What adjusters can learn from technology disruptors

January 29, 2019 by Greg Meckbach

Adjusters who want to improve service for claimants could take a few pointers from companies outside the insurance industry. “When I look at customers today, their entire experience of how they want to be dealt with has been shaped outside…

News ClaimsLegal

Premier Ford promises ‘solution’ to Ontario joint and several liability concerns

January 28, 2019 by Allison Jones - THE CANADIAN PRESS

TORONTO – Ontario is taking a look at municipalities’ concerns about a legal rule that they say causes “liability chill” and leads some to ban activities such as street hockey and tobogganing. In a speech Monday to the Rural Ontario…

News AdjustersClaims

How a different mindset can transform the claims industry

January 25, 2019 by Jason Contant

The claims industry would benefit from shifting their thinking on what it takes for claims professionals to do their jobs, speakers said Wednesday at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in Toronto. Think about an employee with 40…

News ClaimsClimate ChangeInsurance

Flood risk guidance for commercial brokers coming soon

January 25, 2019 by Greg Meckbach

A standard on flood resiliency for commercial real estate could be coming out this year. The Intact Centre for Climate Adaptation is working on a document intended to help commercial insurance brokers and real estate companies reduce flood risk for…

News ClaimsInsurance

Heavy rains, wind cause flash flooding and evacuations in Sussex, N.B.

January 25, 2019 by The Canadian Press

SUSSEX, N.B. – Dozens of people had to be evacuated from almost 30 homes late Thursday because of flash flooding in riverfront areas around Sussex, N.B., in the wake of torrential rains and strong winds. The Canadian Red Cross said…

News ClaimsInsuranceLegal

Your drunk client arrives home safely. Why your exposure does not end there

January 24, 2019 by Jason Contant

Social hosts owe a duty of care beyond the time when an intoxicated guest returns home safely, the Court of Appeal for Ontario has ruled in a recent decision. In more intimate settings, there is an enhanced risk, and therefore…

News ClaimsInsuranceRisk

One cannabis risk that seems under the radar

January 23, 2019 by Greg Meckbach

With the legalization of recreational marijuana, more needs to be done to warn people of the health risks, including psychosis, a speaker told insurance claims professionals Tuesday. “One of the things I am most disappointed about is that, in the…

News BrokersClaimsInsuranceLegal

Trial required to confirm insured’s cash payment to broker, court finds

January 23, 2019 by David Gambrill

A dispute between an auto insurance claimant and a carrier over whether or not the claimant paid her broker in cash to update an auto policy is a genuine matter for trial, an Ontario court has ruled. Marie-Therese Dakane brought…

News AdjustersMergers and Aqcuisitions

Where the claims industry stands on flexible workplace conditions

January 22, 2019 by Canadian Underwriter

Editor’s Note:  This version of the story clarifies that previous remarks attributed to Glen Hopkinson were not intended in any way to be interpreted as connected to the merger of AXA and XL Catlin. His remarks were intended to refer…