Despite increased penalties for distracted driving, poll results released Tuesday by Canada’s second-largest auto insurer indicate even more motorists are engaging in this risky behaviour. More than half (53%) of respondents to a survey admit to having driven distracted by…

Internet of Things (IoT) devices can create complications for insurers, potentially including a priority dispute or, worse, an unpaid claim, a specialist carrier told Canadian Underwriter recently. Charlie Murray, international technology team leader with CFC Underwriting, used the example of…

Does a one-size-fits-all basic tech errors and omissions (E&O) policy that covers things like breach of contract or negligence still suffice for an emerging tech company? “Most probably not,” said Charlie Murray, international technology team leader with specialist insurer CFC…

The Insurance Corporation of British Columbia (ICBC) was justified in denying an insured’s claim for making a wilfully false statement in connection with a stolen vehicle, the province’s Civil Resolution Tribunal (CRT) has ruled. ICBC determined the stolen vehicle was…

Young insurance professionals want their older managers to wrap their heads around a few concepts when it comes to working with young people: flexible work environments, mentoring and being open-minded. Those were the suggestions from the “Four Under Forty” panel…

KAMLOOPS, B.C. – The RCMP investigation into the cause of a massive wildfire that destroyed homes and charred nearly 2,000 square kilometres of land in British Columbia has now been passed to the BC Prosecution Service for consideration of charges.…

Specialized Property Evaluation Control Services, better known as SPECS, has been acquired by J.S. Held LLC, an American consulting firm, the companies announced Tuesday. SPECS, based in Langley, B.C., does property damage assessments, restoration consulting, construction project administration, risk management,…

Insurance providers who are paying for consultants to help change claims processes may be missing a piece of the puzzle. “There are a lot of vendors who would like to spend a lot of time with you,” said Erin Fischer,…

Want to create an excellent customer experience for your clients? Make sure you are picking the right vendors, says Hans Reidl, senior vice president of claims with Economical Insurance. “The supply chain… are the ones that are actually doing the…

The “alarming trend” towards increasingly severe and frequent weather events causing higher insurance payouts continues in 2019, with close to $900 million in insured losses recorded already so far this year. In 2018, insured damage from severe weather across Canada…

The launch of Canadian National Insurance Crime Services [CANATICS] was a good move in the fight against auto claims fraud, but Canada is still at a disadvantage to other countries, a former police detective and senior Aviva claims executive said…

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?'” Fischer said Wednesday. Although…