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One key factor in creating a great customer experience

September 16, 2019 by Jason Contant

Want to create an excellent customer experience for your clients? Make sure you are picking the right vendors, says Hans Reidl, senior vice president of claims with Economical Insurance. “The supply chain… are the ones that are actually doing the…

News CatastrophesClaimsInsurance

Have insured cat losses already reached $1 billion this year?

September 13, 2019 by Jason Contant

The “alarming trend” towards increasingly severe and frequent weather events causing higher insurance payouts continues in 2019, with close to $900 million in insured losses recorded already so far this year. In 2018, insured damage from severe weather across Canada…

News Insurance

How to make a good first step in the fight against auto fraud an even better one

September 12, 2019 by Greg Meckbach

The launch of Canadian National Insurance Crime Services [CANATICS] was a good move in the fight against auto claims fraud, but Canada is still at a disadvantage to other countries, a former police detective and senior Aviva claims executive said…

News AdjustersClaimsInsurance

You can’t teach claims adjusters this skill

September 11, 2019 by Greg Meckbach, Associate Editor

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?'” Fischer said Wednesday. Although…

News ClaimsInsuranceTechnology

Ransomware: should your client pay the demand?

September 11, 2019 by Jason Contant

If your client suffers a ransomware attack, should they pay the ransom to get their systems up and running again? And if they do pay, does that guarantee the cyber criminals who locked down the systems in the first place…

News ClaimsInsurance

How to rebrand “insurance” so customers will listen to you

September 11, 2019 by Jason Contant

“Does anybody here like to buy insurance?” a Scotiabank executive asked attendees at Insurance Nexus’ Connected Insurance Canada conference in Toronto Tuesday. “Let’s be honest,” said Fernando Moreira, senior vice president of global insurance at Scotiabank. “I always come with…

News AdjustersCatastrophesClaimsInsurance

Post-Dorian claims adjustment: has the industry resolved its capacity issues?

September 10, 2019 by Greg Meckbach

More than 100,000 Atlantic Canada homes and businesses were still without power three days after Dorian hit Nova Scotia, but the latest hurricane to hit Canada’s east coast should be easier for the industry to handle than the May 4…

News ClaimsLegislation / Regulation

Where Intact will stop insuring dune buggies and some snowmobiles

September 9, 2019 by Greg Meckbach

Clients with dune buggies or with snowmobiles that carry more than two people will no longer be able to get those vehicles insured by Intact starting next year in Nova Scotia. Intact considers dune buggies as “too risky,” wrote Jennifer…

News AdjustersCatastrophes

The impact of Dorian on Canada’s P&C industry

September 9, 2019 by Greg Meckbach

Hurricane Dorian is definitely a catastrophe-level event for Canadian insurers, probably with huge business interruption losses and possibly bigger than 2016’s Hurricane Matthew, industry experts said Monday. “Business interruption is going to be huge on the commercial book of business,”…

News Claims CanadaInsuranceLegal

Subrogated claim confirms obligations of homeowners using heating oil

September 6, 2019 by Greg Meckbach

If your client’s home is heated by oil supplied from an outdoor tank, do they need to conduct annual maintenance? This question came up in a recent subrogated home insurance claim. A Court of Appeal for Ontario ruling released this…

News Claims CanadaRiskTechnology

Cybercriminals manipulate their way into company computers

September 6, 2019 by Joyce M. Rosenberg - THE ASSOCIATED PRESS

NEW YORK – The cybercriminal who steals information or money from a small business is probably a master of deception and manipulation as well as a techno-expert. When Nancy Butler got a call from someone claiming to be from her…

News ClaimsInsurance

Dorian tracking to pack hurricane-force winds when it hits Atlantic Canada

September 5, 2019 by Jason Contant

Hurricane Dorian will likely pass over Nova Scotia and Prince Edward Island with hurricane force winds, before developing into a post-tropical storm over Newfoundland and Labrador, according to the latest projections from the Canadian Hurricane Centre (CHC). A tropical cyclone…