Canadian Underwriter


Dealing with High Conflict People

February 11, 2016
1110 - 800 West Pender Street, Vancouver, British Columbia Canada V6C 2V6

Dates February 11 2016
City Vancouver, British Columbia, Canada
Location Insurance Institute of BC, 1110 – 800 W. Pender Street
Postal Code V6C 2V6
Contact Name Winnie Hon
Local Phone 604.681.5491
Tollfree Phone 1.888.681.5491
Topics • Examine high conflict personality
• How to manage oneself when having to deal with high conflict people
• Explore how and why commonplace appeasement tactics don’t work and can actually make high conflict behaviour worse
• Learn tips on how to move high conflict people forward toward solution
Main Body Have you ever been at a loss with how to motivate a difficult person to co-operate, either on a claim or with policy service? If so, you need tools to interact with high conflict people. This seminar will give you the skills on how to recognize people with high conflict personalities. You will also learn tips and tools on identifying high conflict traits and dealing with these individuals before situations become tense and problematic. As you become skilled in managing high conflict people, you will be able to make progress on resolving the issues at hand and positively impact your job or relationship with them.
Schedule 8:45am – 12pm PST
Registration opens 8:15am
Seminar commences 8:45am
Fees Includes GST:
$125 IIBC Members
$200 Non-Members (Includes membership expiring May 31, 2016)
Additional Info Presenter:
Rena Novotny, MA, Q.Arb., CIP, CRM – Owner Operator, Novotny Resolutions

This interactive seminar will benefit claims personnel, brokers or those who frequently interact with high conflict people in their daily life.

Success Series Seminar

3 Technical CE Credits (Adjusters or Level 3 Agent Licensees only)


Organizer Insurance Institute of BC
Address 1110 – 800 West Pender Street, Vancouver, British Columbia Canada V6C 2V6
Phone 604.681.5491 Ext. 21
Toll Free 1.888.681.5491
Fax 604.681.5479

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