• Examine high conflict personality
• How to manage oneself when having to deal with high conflict people
• Explore how and why commonplace appeasement tactics don’t work and can actually make high conflict behaviour worse
• Learn tips on how to move high conflict people forward toward solution
Have you ever been at a loss with how to motivate a difficult person to co-operate, either on a claim or with policy service? If so, you need tools to interact with high conflict people. This seminar will give you the skills on how to recognize people with high conflict personalities. You will also learn tips and tools on identifying high conflict traits and dealing with these individuals before situations become tense and problematic. As you become skilled in managing high conflict people, you will be able to make progress on resolving the issues at hand and positively impact your job or relationship with them.