by IBAO
September 14, 2017
Webinar

Customer service is one of the most important marketing ingredients for insurance products and services. Customers are interested not only in the policies you offer, but in key service elements – from the greeting they receive to the assistance you offer when they need to make a claim.

Objectives:

• Learn the critical role played by a customer service broker in the insurance transaction
• Understand the impact of customer defection on the brokerage and on individual brokers
• Learn the top ten customer service skills and how to provide good customer service via email
• Learn to identify and minimize distractions that prevent you from providing superior service

Contact Tracey for questions – 416.488.7422 x118.

Time: 09:30am – 11:45am

Accreditation: 2 Personal Hours

Visit event's website
http://www.ibao.org/education/webinars/customer-service-tune/