by Insurance Institute of BC
April 27, 2017
Insurance Institute of BC, Suite 1110, 800 W. Pender St, Vancouver, BC, V6C 2V6

Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Using the concepts necessary for collaborative or interest-based negotiation, you will create agreements that respond to the interest of both parties. Through discussions, exercises and practice scenarios, you will learn how to deal with challenging behaviours, assess your power in negotiation, and explore the blocks and barriers to such an approach.

WORKSHOP OBJECTIVES
• Recognize ways to stay calm and manage yourself during challenging negotiations
• Identify tools to defuse an emotional or difficult person
• Determine methods to deal with resistance and defensiveness
• Assess your power in negotiation and determine when to settle, when to walk
• Learn to set limits on inappropriate behaviour
• Examine scenarios in the insurance industry where negotiation skills are often required

AUDIENCE | This interactive workshop will benefit brokers, adjusters, underwriters or anyone who negotiates with others in business or personal affairs and values the relationships they have with those whom they negotiate with.

SEMINAR PRESENTER
Raj Dhasi, MA, BA, Cert. ConRes., Consultant – Justice Institute of BC

Time: 8:30am – 4:30pm PST

Price (includes coffee service, light snacks & GST):
$280 IIBC Members
$360 Non Members (includes IIBC Membership expiring May 31, 2018)

CE Credits: 6 Technical (Adjusters & Level 3 Agent Licensees only)

Registration Deadline: Friday, April 14

Questions?
Contact Winnie Hon, Seminars & Events Coordinator, Insurance Institute of BC
whon@insuranceinstitute.ca
T: 604-681-5491 x21

Visit event's website
http://www.insuranceinstitute.ca/en/institutes-and-chapters/british-columbia/seminars/seminar-details.aspx?seminarId=9583