Canadian Underwriter


Insurance Institute of Ontario- The Art of Persuasive Negotiation

by Insurance Institute of Ontario
October 03, 2018
18 King St. East, 16th floor, Toronto, ON, M5C 1C4

Do you want to be more assertive and improve your negotiation skills? If so, this session is for you!

Negotiation skills are essential in daily interactions with others in order to reach important decisions, find solutions to disputes and reach “win-win” resolutions. Whether it be in your professional life or your personal life, you are almost certain to spend some time negotiating.

In this engaging and valuable session, Jessica Naylor will demonstrate how persuasive negotiation skills can make a big difference to your life. Negotiation is a skill that should be applied by all employees at all levels of an organization, and it can make all the difference in career prospects. You’ll learn all about the 4A’s technique, how to say “no” effectively, how to “sell and not tell” and how body language plays into it. You’ll also discover what your natural negotiating style is, how to adapt your style to get results, and much, much more.

Learning Outcomes

 Learn the difference between selling and telling
Learn and apply the 4A’s technique: Attitude, Accountability, Adaptability & Audience
– Effective
 negotiation skills from start to finish
– How Body language affects negotiation and how to best use it to your advantage.

Presenter Jessica Naylor has more than 25 years’ experience in training and development, both in Canada and across the US and Europe. She has customized and delivered a variety of training programmes, specializing in strategic planning, change management, leadership, customer service, sales, and team building. Much of her time involves personal coaching of managers and executives. She is also well known as being able to skillfully motivate and energize a group to take action, be it through her seminars and workshops or as a public speaker. Jessica has a teaching degree and the maximum accreditations from the Canadian Training and Development Group.

CE hours: 5.5 Personal RIBO hours

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