by Insurance Institute of Nova Scotia
October 03, 2018
Insurance Institute of Nova Scotia Suite 220 - 250 Baker Drive Dartmouth, NS B2W 6L4

Tact, diplomacy and sensitivity are essential to effective communication. Today’s respectful workplace requires a much higher level of tact and sensitivity from all of us. A lack of tact is often met with defensiveness, resistance and a lack of cooperation. When we don’t communicate tactfully we often find that people are offended by what we’ve said or the way we’ve said it. People who are tactful tend to be good at influencing others. They have a greater ability to secure cooperation and secure commitment. These qualities come naturally to some people, for others they are learned behaviours. In this session you will learn why tact is important and why it needs to be a priority for everyone: what tact is, and how to become more tactful, more diplomatic and more sensitive to others in your communications.

Available in-person or via webinar.

Register for this seminar and the morning session – Dealing with the Strong Personality – and save 10%.

Facilitator:
Stephen P. Franklin

Visit event's website
https://www.insuranceinstitute.ca/en/institutes-and-chapters/Nova-Scotia/Seminars/Seminar-Details?seminarId=10783