Canadian Underwriter


Understanding Property Claims Investigation

by Conestoga Chapter, IIO
October 06, 2016
101-515 Riverbend Drive Kitchener Ontario

How well a claim is investigated impacts the claimant, the adjuster and the insurer. A shallow investigation can lead to more time spent on the file and an unhappy client. Coverage analysis that is incomplete or doesn’t ask the critical questions will lead to increased leakage costs for the insurer—adding unnecessary effort and frustration to your job.

The Insurance Institute and the Ontario Insurance Adjusters’ Association have once again partnered up and have developed a program for adjusters!

Join us for this one-day program where you’ll learn the best practice steps needed to lead a fulsome claims investigation and coverage analysis. A thorough investigation leads to a positive outcome for everyone involved: a more satisfied client, better financial results for the company, and more effective resolution of the file for the adjuster.

You will learn about the common errors and red flags that are missed and how the job of an adjuster connects to the bigger picture. This practical program is based on real-life and will give you tools, practice, and feedback that you can utilize in your job immediately—including the experience gained from working on several case studies with an industry expert, and best practice steps compiled by seasoned professionals as a useful job aide takeaway.

At the end of the program, you’ll be able to:
Explain the impact of the claim investigation and coverage analysis on the insured, the insurer and the adjuster.
Use real life scenarios, policy wording and best practice steps to: Thoroughly investigate claims and avoid common pitfalls
Determine the appropriate coverage to indemnify the insured

How you will benefit: You’ll give your career the edge by handling your claims more effectively, keeping your clients happy, and minimizing leakage costs.

Who should attend:This program is suited to junior to intermediate adjusters with a minimum of one year of experience in the role of an adjuster who wants to learn how to manage their property claims more efficiently.

Our seminar leader:Jennifer DeLorey, BA, CIP, CRM, CFEI, Team Leader, Claims, Economical Insurance.
Jennifer has been in the insurance industry for over 18 years in both technical and leadership capacities. For 12 of those years, she has been a licensed adjuster in all lines and has worked in the capacity of an auto, liability and property adjuster with a focus on property. Jennifer was designated as a specialty large loss adjuster for an independent adjusting company, handling complex commercial and residential claims throughout Southwestern Ontario. Throughout her career, Jennifer has worked through many catastrophes throughout North America and the Bahamas, and has gained experience managing a variety of claims including boiler and machinery, oil, explosions, business interruption and manufacturing. Jennifer is currently with Economical Insurance Group where she leads a team of Senior and Large Loss adjusters. She is an energetic, motivated and driven coach who has led her team to many successes.

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