Case Study: “Automating the First Notice Of Loss and Improving Customer Satisfaction, Enabled by APIs”
Aviva Canada and Accident Support Services collaborated to deploy a first-in-Canada real-time integration for automated first notification of loss. Data gathered at the Collision Reporting Centre is automatically transmitted through APIs into Aviva’s Guidewire ClaimCenter. A claim is set up, an adjuster assigned and an immediate confirmation of their Aviva claim number is sent via email and/or SMS to the customer.
Jonathan Spinner, AVP – Claims Transformation & Strategy at Aviva and Rick Yates, VP Insurance Programs at Accident Support Services International will discuss their joint project and place it in the context of each company’s innovation activities.
Wednesday 17 July, noon – 1:00PM ET
Hosted by Doug Grant, Partner, Insurance-Canada.ca
Brought to you by Insurance-Canada.ca