Customer experience is a hot topic in the insurance industry whether you define your customer as the broker/agent or the policyholder.
In a world of customer-centric design, there is a new way of looking at the customer and broker/agent experience.
Look at a new framework and highlight the role of communications in driving satisfaction.
Karlyn Carnahan, Head of Americas, P&C, Celent
Andi Dominguez, Global Insurance & Healthcare Specialist, Quadient
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Event supported by Insurance-Canasda.ca Inc.
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