Canadian Underwriter

Event

Webinar: From Insurance Customer Communications to Customer Engagement Tues 3 Dec 1:00 ET


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by Insurance-Canada.ca
December 03, 2019
Webinar


Customer experience is a hot topic in the insurance industry whether you define your customer as the broker/agent or the policyholder.

In a world of customer-centric design, there is a new way of looking at the customer and broker/agent experience.

Look at a new framework and highlight the role of communications in driving satisfaction.

  • How insurers are prioritizing and thinking about customer experience
  • Overview of a transformation framework
  • The role of customer communications in the customer experience
  • Tips for thinking about moving to a true omnichannel approach

Karlyn Carnahan, Head of Americas, P&C, Celent

Andi Dominguez, Global Insurance & Healthcare Specialist, Quadient

More details and registration

Event supported by Insurance-Canasda.ca Inc.



Visit event's website
https://register.gotowebinar.com/register/9062311578430064652




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