Canadian Underwriter


Webinar: From Insurance Customer Communications to Customer Engagement Tues 3 Dec 1:00 ET

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December 03, 2019

Customer experience is a hot topic in the insurance industry whether you define your customer as the broker/agent or the policyholder.

In a world of customer-centric design, there is a new way of looking at the customer and broker/agent experience.

Look at a new framework and highlight the role of communications in driving satisfaction.

  • How insurers are prioritizing and thinking about customer experience
  • Overview of a transformation framework
  • The role of customer communications in the customer experience
  • Tips for thinking about moving to a true omnichannel approach

Karlyn Carnahan, Head of Americas, P&C, Celent

Andi Dominguez, Global Insurance & Healthcare Specialist, Quadient

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Event supported by Inc.

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