Canadian Underwriter

Big Moves – Crawford appoints new sales executive in Canada

March 10, 2019   by Canadian Underwriter staff

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Greg Smith is now Crawford & Company (Canada)’s new chief client officer, overseeing the sales, account management and marketing functions within the Canadian operations.

Greg Smith, chief client officer, Crawford & Company (Canada)

WHO: Greg Smith
CURRENT ROLE: Chief Client Officer
P&C EXPERIENCE: 23+ years
PROFILE: Held a series of progressive leadership positions since becoming the claims firm’s assistant vice president, director and manager of marketing in 1998.

“As a progressive and innovative leader within Crawford for the past 23 years, Greg has had considerable experience in all facets of the organization and is well-versed in emerging trends and insurtech developments,” says Pat Van Bakel, president and CEO of Crawford & Company (Canada) Inc. “His knowledge of Crawford’s capabilities and the needs of our clients, in addition to the reputation that he holds within Crawford, position him well to support operations that deliver unique, fully-integrated service solutions to our clients.”Smith’s tenure with Crawford includes leadership positions in marketing, project management and claims operations before he was appointed vice president of national programs in 2017. He holds a Masters’ degree in Business Administration (MBA) as well as a bachelor degree in Business Administration (BBA).


Melissa Joynt is now a forensic accountant for ClaimsPro in the claims adjusting process. Joining the Ontario team, she has more than 20 years of experience in accounting and property adjusting, including personal injury, income loss, AB, business interruption and fraud.

Melissa Joynt, forensic accountant, ClaimsPro

Insurance defence lawyer William S. Chalmers, managing partner at Hughes Amys LLP, has been appointed a judge of the Superior Court of Justice of Ontario in Toronto. Called to the Ontario Bar in 1987, he handled more than 1,000 cases involving a wide range of insurance disputes.

Justice William S. Chalmers, Ontario Superior Court of Justice

Sedgwick has appointed veteran industry executive Jane Tutoki to serve as an independent member of its board of directors. She began her career as a trial lawyer for insurance companies and has more than 30 years of insurance leadership experience.

Jane Tutoki, board member, Sedgwick

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