Canadian Underwriter
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Big Moves – Former CSIO chairman now at Applied


June 10, 2019   by Canadian Underwriter


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Once upon a time, Steve Whitelaw used to work for Travelers Canada in Toronto. Now he works in nearby Mississauga at Applied Systems, a software provider to insurance brokers and agents.

“We are trying to drive digital transformation, which is why I made the jump to Applied,” Whitelaw says. “I wanted to be in a position where I could affect some of that transformation inside the industry a little bit more than I could otherwise. I am responsible for our industry relationships and basically represent Applied’s vision to drive digital transformation with our key stakeholders in Canada.”

Steve Whitelaw, vice-president of industry and partner relations, Canadian marketplace, Applied Systems

Whitelaw served as the chairman of CSIO’s board from 2012 until this past April, when Gore Mutual’s Sean Christie was elected as the new chairman of CSIO. Christie has served on CSIO’s board since 2014. Whitelaw is no longer on CSIO’s board.

Most recently, Whitelaw served as vice president of information technology planning, execution and operational effectiveness at Traveler’s Canada. He joined The Dominion of Canada General Insurance Company in 1995, which was acquired by Travelers in 2013.


WHO: Steve Whitelaw

CURRENT ROLE: Vice-president of industry and partner relations, Canadian marketplace, Applied Systems

P&C EXPERIENCE: 24 years

PROFILE: Chair of the Centre for Study of Insurance Operations (CSIO) from 2012-19. Held positions of increasing responsibility for Travelers Canada, most recently vice president of information technology planning, execution and operational effectiveness. Previously served on the board of directors of Health Claims for Auto Insurance (HCAI)


Jane Kinney, vice chair of banking advisory for Deloitte Canada, has been elected to the board of directors of Intact Financial Corp. She was previously global

chief risk officer for Deloitte.

Jane Kinney, board member, Intact Financial Corp.


Shelley Landry, who has worked for Crawford & Company (Canada) since 2012, is now the adjusting firm’s vice president of Eastern Canada operations. She oversees the field branch network within all the Atlantic provinces and Quebec.

Shelley Landry, vice president of Eastern Canada operations, Crawford & Company (Canada)

Sean Christie, chief information officer and vice president of information services at Gore Mutual, was elected in April as chairman of the board of the Centre for Study of Insurance Operations (CSIO).

Sean Christie, chairman of the board, Centre for Study of Insurance Operations (CSIO); chief information officer and vice president of information services, Gore Mutual


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