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Handling Customer Complaints

December 1, 2004 Alan Jervis

How many times have you heard the phrase…”The customer is always right?” But, how many times is this phrase really understood?

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Soft Landing…

December 1, 2004 Sean van Zyl

With the “finishing line” for 2004 well in sight, insurers are upbeat that the year will prove to be a “banner event” in terms of industry profitability. But, in looking ahead, there appears to be uncertainty in company ranks to

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Western Financial Earnings Up 54%

December 1, 2004 by Canadian Underwriter

Earnings for broker consolidator Western Financial Group (TSX: WES) for the third quarter ending September 30, 2004 were up 53.4% to $795,000 ($0.03 per share) from $518,000 ($0.02 per share) a year earlier. Year-to-date net income is up a whopping

Mark Yakabuski
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IBC, Brokers Respond to Commission Controversy

December 1, 2004 by Canadian Underwriter

Canadian insurers and brokers are responding to the U.S. controversy over broker commissions with a new “consumer code of rights and responsibilities”. The Insurance Bureau of Canada (IBC) and the Insurance Brokers Association of Ontario (IBAO) released the code, along

From left, Rod Finlayson and Jeff Bear
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RIBO AGM: U.S. Broker Allegations “Ripple Down” to Ontario

December 1, 2004 by Canadian Underwriter

While the past year had seen the situation improve on many fronts for brokers, the events of the past two months in the U.S. are now taking their toll on Ontario’s brokers, noted Rod Finlayson, outgoing president of the Registered

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Fairfax Earnings Wiped Out by Hurricanes

December 1, 2004 by Canadian Underwriter

The quartet of U.S. hurricanes this fall, as well as bad weather here in Canada, have produced a net loss in the third quarter for financial giant Fairfax Financial Holdings Ltd. (TSX, NYSE: FFH). The hurricanes, coupled with the Peterborough,

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New MGA Built on Need for Better Corporate Governance

December 1, 2004 by Canadian Underwriter

Although the new Executive Risk Services Ltd. is a managing general agent (MGA) focused on the directors’ and officers’ (D&O) market, its CEO says the company is also committed to helping organizations practice better risk management. Executive Risk has been

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E-L p&c Ops Continue to Shine in Third Quarter

December 1, 2004 by Canadian Underwriter

The general insurance operations of E-L Financial Corp. Ltd. (TSX: ELF), including Dominion of Canada General, continued to produce strong results contributing to overall net income of $83.3 million ($20.73 per share) in the third quarter ending September 30, 2004,

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Privacy Rules Still Unclear: IBC Panel

December 1, 2004 by Canadian Underwriter

Almost a year into the insurance industry’s experience with new privacy legislation, many key issues remain unresolved, say panelists at the Insurance Bureau of Canada’s (IBC) Regulatory Affairs Symposium in November. For example, in the case of vehicle data systems,

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Co-Operators General Earnings Up on Underwriting Gains

December 1, 2004 by Canadian Underwriter

Guelph-based Co-operators General Insurance Co. (TSX: CCS.PR.A) has posted higher earnings for the third quarter and nine months ending September 30, 2004 as a result of improved underwriting. The insurer netted income of $28.3 million ($1.34 per share) for the

Toronto Insurance Conference
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Views (December 01, 2004)

December 1, 2004 by Canadian Underwriter

The 49th Annual Toronto Insurance Conference Black Tie Dinner welcomed special guest speaker Ron MacLean, famed CBC sports commentator. McLean entertained the audience at Toronto’s Four Seasons Hotel with stories about his work with Don “Grapes” Cherry on Hockey Night

Allianz Canada
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On the Move (December 01, 2004)

December 1, 2004 by Canadian Underwriter

The Insurance Brokers Association of Ontario (IBAO) has officially named David Hare its incoming president for the 2005 term, to take over at the beginning of the year. Hare is a brokerage veteran, having served Petley-Hare Ltd. in Ajax since