Joint Conference Canadian Insurance Claims Managers Association (CICMA) and Canadian Independent Adjusters’ Association (CIAA), Ontario chapters, January 30, 2017

Leadership development was the focus of the 50th Annual Joint Conference of the Ontario chapters of the Canadian Insurance Claims Managers Association (CICMA) and Canadian Independent Adjusters’ Association (CIAA), held January 30 in Toronto. HR expert Giselle Kovary delivered a revealing keynote on managing the multigenerational workforce, and executive coach Tammie Norn led a panel discussion on effective leadership strategies for today’s insurance professionals. But the serious business of the morning gave way to after-lunch laughs courtesy of comedian and CBC’s “The Debaters” regular Erica Sigurdson, whose gut-busting routine covered such disparate topics as the benefits of faking motherhood and the perils of Spanx.