Topic Claims Professionals
B.C. auto claimant wins dispute over ‘declared value’ in total loss
November 26, 2021 by Greg MeckbachThe Insurance Corporation of British Columbia has been ordered to pay an extra $5,000 to a client whose vehicle was badly damaged on a trip from California. In Link v. ICBC, released Nov. 25, the province’s civil resolution tribunal ruled…
Prime minister approves request for military help as Newfoundland deals with flooding
November 26, 2021 by THE CANADIAN PRESSCHANNEL-PORT AUX BASQUES, N.L. – Prime Minister Justin Trudeau has approved a request for military assistance for southwestern Newfoundland, where road washouts from a punishing rainstorm have left the region cut off from the rest of the province. Trudeau issued…
What’s on Insurance Bureau of Canada’s agenda?
November 23, 2021 by Jason ContantDigitization efforts and consumer choice are at the top of Insurance Bureau of Canada’s (IBC) agenda, the association’s chief strategy officer said last week at an industry event. “We essentially want to look at how does the consumer want to…
Two examples of good ‘social’ practices under ESG
November 22, 2021 by Greg MeckbachHaving clear policy wording is one component of the “social” part of environmental-social-governance (ESG) practices, suggests senior official with Canada’s financial services regulator. “It’s increasingly clear that insurers need to focus on policy wording to avoid adverse court decisions as…
The evolving value of the claims sector
November 18, 2021 by Jason ContantWhile the traditional view of claims is that it sits towards the back of the value chain, that is changing, a speaker said Wednesday during KPMG’s 30th annual insurance conference. The evolving role of claims was one of four macro…
Supreme Court of Canada rules against BC trial lawyers in disputed subrogated Ontario auto claim
November 18, 2021 by Greg MeckbachIf the Trial Lawyers Association of British Columbia had its way, auto insurers would have an incentive to go the “extra mile” in trying to find reasons to deny claims, two Supreme Court of Canada judges suggested in a decision…
How Ontario direct compensation-property damage affects temporary loaner vehicles
November 17, 2021 by Greg MeckbachAn Ontario insurer that wrote optional collision coverage for a client is not on the hook for damage to a loaner vehicle borrowed by that client while that client’s own vehicle was in for repair, a judge wrote in a…
How much Intact has improved its personal property loss ratio
November 15, 2021 by Greg MeckbachAs home insurance prices continue to climb, Intact Financial Corp. reported an underwriting profit in personal property in the latest quarter, despite higher-than-normal weather catastrophe losses. The personal property line “should operate” with combined ratios below 95% “even with severe…
Is B.C.’s 2021 wildfire season the worst on record?
November 9, 2021 by Jason ContantBritish Columbia’s 2021 wildfire season was severe, but it wasn’t the costliest on record from a suppression standpoint, according to a summary report from the BC Wildfire Service. Between April 1 and Sept. 30, 2021, a total of 1,610 wildfires…
Canadian Independent Adjusters’ Association names new president
November 8, 2021 by Canadian Underwriter StaffJeff Edge, president of Leading Edge Claims Services Inc. in Fonthill, Ont., is the new president of the Canadian Independent Adjusters’ Association (CIAA). He is the 37th president of the association, which represents more than 1,800 independent adjusters across Canada.…
Court rules Ontario auto insurer’s request for claimant data ‘unnecessarily invasive’
November 8, 2021 by Greg MeckbachAn Ontario judge has turned down a request by Aviva Insurance Company of Canada to order a claimant to produce banking records showing the location of vendors from which that claimant had made purchases. In November, 2020, an Aviva auto…
Why the Co-operators won this appeal over homeowner claim
October 29, 2021 by Greg MeckbachIf a client learns something new about insurance law four years after their claim is denied, it’s probably too late to sue the insurer for breach of contract. In a decision released this past Tuesday, the Court of Appeal of…