Topic Claims Professionals
Ontario to take over licensing and oversight of tow truck industry
December 12, 2023 by David GambrillOntario is taking tow truck services out of the hands of municipalities and requiring tow truck operators to be certified and adhere to a Code of Conduct. “This marks the end of municipal regulation of towing and storage operators, with…
Why “hotel” offices are not making P&C employees feel at home
November 10, 2023 by David GambrillHotel workspaces may be the rage in hybrid offices, but many Canadian P&C insurance industry employees say they don’t feel at home in the new digs. Hotelling is a shared workspace model where an employee reserves a desk or room…
CIAA announces new president
November 3, 2023 by Alyssa DiSabatinoThe Canadian Independent Adjusters’ Association (CIAA) has announced Maria Joshua as its new president. Joshua is vice president, quality assurance and training with Sedgwick Canada. She has more than 10 years’ experience at Sedgwick and more than 35 years’…
Claims veteran announces retirement
October 23, 2023 by Jason ContantLorri Frederick will retire as president of ClaimsPro North America at the end of this year. Frederick’s insurance career spans more than 30 years in the industry, including 10 years at independent adjusting firm ClaimsPro. “During her 10 years with…
How the industry’s talent war shapes insurance education
September 21, 2023 by David GambrillProperty and casualty insurance education is adapting to meet the needs of the industry’s desire for ‘plug-and-play’ talent that can hit the ground running, one panelist told a Live with CU presentation last week. More specifically, educational bodies are entering…
What to expect if Lee makes landfall in the Maritimes
September 12, 2023 by David GambrillIt’s increasingly likely Hurricane Lee will make landfall in Atlantic Canada this weekend as either a strong tropical storm or a weak Category 1 hurricane. The Canadian Hurricane Centre and AccuWeather report they are increasingly confident Hurricane Lee will hit…
Adjusters provide update on B.C., N.W.T. wildfires
September 6, 2023 by Jason ContantWildfires in British Columbia and Northwest Territories continue to present a mixed bag of claims for P&C adjusters. Claims adjusters are seeing a variety of both residential and commercial losses. “Major loss, total losses and less severe claims as well,”…
Adjusters handling early claims from N.W.T. wildfires
August 17, 2023 by Jason ContantInsurance adjusters are preparing for an influx of claims as wildfires continue to burn in Northwest Territories, with the capital city of Yellowknife coming under an evacuation order as the flames are predicted to arrive at the city’s doorstep on…
Humber building talent pipeline into the property restoration industry
August 14, 2023 by David GambrillHumber College in Toronto is building a talent pipeline into the Canadian property restoration industry. “We’re looking at building a program that will help get more talented, skilled professionals into the restoration property management space, and then have graduates work…
Wildfires: Where there’s smoke, there’s damage
July 18, 2023 by David GambrillAs smoke from almost 900 of Canada’s wildfires descends upon the United States, resurrecting media reports about air quality, Canadian property and casualty insurers have an eye on a different type of exposure — property damage claims due to wildfire…
What’s to blame for distracted driving trends?
July 14, 2023 by Philip PoradoBrokers hear lots of stories about minor fender-benders that don’t lead to injuries. And some could even be seen as amusing – if they weren’t linked to financial losses for insurers. “We had an incident where someone was trying to…
How the pandemic changed adjusting for the long haul
July 10, 2023 by Philip PoradoCOVID-19 restrictions led adjusters to shift claims work to desktop teams. The change was driven by client reluctance to meet in-person and employees’ desire to reduce site work until the risks were better understood. But those changes can make some…