Canadian Underwriter

Topic Claims Professionals

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News AdjustersB.C.ClaimsClaims Canada ArchiveClaims ProfessionalsInsurersLegalPersonal HomeProperty

Don’t investigate fraud suspicions indefinitely, court tells insurer

May 6, 2022 by David Gambrill

If an insurer suspects fraud in a house fire contents claim, it might be better to deny the claim within 60 days, alleging fraud, rather than to prolong the claims investigation indefinitely while asking for documentation from the insured that

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News AdjustersB.C.ClaimsClaims ProfessionalsCommercialInsurersLegalLiabilityPropertyTrusted Advisor

3 lessons about brokers’ obligations to insureds

May 6, 2022 by Harmon C. Hayden

A broker has an obligation to help clients understand policy specifics and avoid coverage gaps, and it’s not necessarily going to save them if the client hasn’t reviewed the policy, the British Columbia Court of Appeal found recently in Alvaro

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News AdjustersAlbertaBrokersClaimsClaims Canada ArchiveClaims ProfessionalsInsurersLegalPersonal Auto

Insurance investigators: Be on guard when sharing info with police

May 5, 2022 by David Gambrill

Insurance investigators need to be on their guard about sharing information with police, lest they breach their duty of good faith to their insureds, note lawyers for Borden Ladner Gervais, referencing a 2021 Alberta Court of Queen’s Bench decision. The

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News AdjustersBrokersClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyInsurers

How telematics is a game-changer for claims

May 2, 2022 by Alyssa DiSabatino

Telematics, which allows insurance companies to measure client driving behaviour, has largely been used by carriers in the underwriting process, but it may prove to be equally as useful for claims, says one telematics provider. Claims telematics can be used

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News ClaimsClaims ProfessionalsCyberEmerging RisksInsurersLoss ControlLoss TrendsMGAsRisk ManagersTechnology

Why multi-factor authentication isn’t the cure-all for your client’s cyber woes

April 21, 2022 by Jason Contant

Staying one step ahead of cybercriminals seems to be a never-ending battle for insurers and insureds, cyber experts said during an industry event Wednesday. “The problem is, as we increase our cyber hygiene and become better insureds, the criminals adapt

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Leaving hibernation: What’s next for P&C industry?

April 21, 2022 by David Gambrill

Look for Canada’s P&C industry to fine-tune the hybrid workplace model over the next six months, as the country starts to ease pandemic restrictions, industry execs say. The tinkering will involve achieving the best balance between meeting in person with

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News Claims ProfessionalsConstructionCyberInsurersLiabilityLoss ControlLoss TrendsPropertyRisk Managers

Ukraine war insured losses could outstrip 9-11

April 20, 2022 by Philip Porado

When adjusters are finally able to assess the damage stemming from the war in Ukraine, costs may exceed the Sept. 11, 2001 terror attacks as the largest industry-wide insured loss, across all classes of business, in history, said a specialty

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News ClaimsClaims ProfessionalsCommercial AutoInsurersLegalOntario

Cabbie assaulted while chasing fare outside taxi is not involved in an “auto accident”

April 19, 2022 by David Gambrill

A taxi driver who was severely beaten by a passenger, after the driver walked 40-to-50 steps away from his running taxi to collect a fare, was not involved in an insurable “auto accident,” the Ontario Superior Court has confirmed. The

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Proposal to end real estate bidding wars could affect P&C insurers

April 19, 2022 by Philip Porado

Cracking down on factors contributing to home-price escalation is a major component of the Apr. 7 federal budget document. If successful, they could affect insurers’ ability to control reconstruction costs and other claims impacts for their insureds. Proposed budget actions

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News ClaimsClaims ProfessionalsInsurersLegalLiabilityPersonal HomePropertyQuebec

‘Professional activities’ exclusions: Why insurers must almost always defend

April 13, 2022 by David Gambrill

Quebec’s Superior Court notes an insurer will almost always have a duty to defend an insured in disputes over policy exclusions for “professional activities.” “A review of the case law dealing with exclusion for ‘professional activities’ reveals that, in almost

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News AdjustersClaimsClaims ProfessionalsInsurersLegalOntarioPersonal Auto

How to lie to your auto insurer and not repay your benefits

April 11, 2022 by David Gambrill

A claimant who lied to TD Insurance about an acquaintance being present with her in a car crash so that her acquaintance could collect accident benefits does not have to repay her own benefits because of the misrepresentation, Ontario’s License

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News Claims ProfessionalsClaims TechnologyCommercialCyberLiabilityLoss ControlPropertyTechnologyTrending

What companies prioritize over cybersecurity

April 1, 2022 by Philip Porado

Even as instances of cyberattacks grow in North America and worldwide, business leaders in charge of cybersecurity appear to be putting other priorities first, according to a recent study from cybersecurity firm Trend Micro. It found that if push came