Canadian Underwriter

Topic Claims Professionals

Tornado-damaged home near Carstairs, Alta.
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Will powerful Alberta tornado be declared a Cat? 

July 7, 2023 by Jason Contant

A powerful Canada Day tornado that swept through a section of rural Alberta likely won’t result in much insured damage despite strong winds that reached an estimated 275 km/h.  The EF4 tornado tore through an area south of Didsbury, Alta.

A picture of the SiniSTAR home-sharing technology
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Home-sharing app specifically for insurance to go national

June 28, 2023 by David Gambrill

Tens of thousands of Canadians have been forced to evacuate because of an active wildfire season, and a new home-sharing digital platform dedicated to insurance is expanding nationally to help adjusters find temporary accommodations for insureds whose homes have been

woman wearing a paper bag with questions mark
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Court result suggests confusion about MGAs and insurers

June 23, 2023 by David Gambrill

Managing general agent (MGA) Can-Sure Underwriting failed to quash a motion to correct a misnomer in a flood damage claim, arguing the claimant incorrectly identified the MGA as an insurer. Ontario’s Superior Court also rejected Can-Sure’s argument that the claimant,

Industrial building destroyed by a hurricane, NatCat
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How trade agreements could change claims adjusting in Canada

June 20, 2023 by Alyssa Di Sabatino

When a NatCat occurs in Canada, it’s common for U.S. adjusters to be on the scene — sometimes before Canadian adjusters, who are bound by provincial licensing restrictions. And while processes for getting either country’s adjusters on the scene are

Smoke rises from wildfires in the Halifax area
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Will this be the worst wildfire season Canada has ever seen?

June 6, 2023 by Mia Rabson - THE CANADIAN PRESS

OTTAWA – This is on track to be the worst fire season Canada has ever seen and the risk of wildfires will remain well above average in most of the country throughout the summer, the federal government warned Monday. At

Smoke rises from wildfires in the Halifax area
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What it’s like on the scene of the Nova Scotia wildfires

June 1, 2023 by Jason Contant

Two large wildfires burning in Halifax and Shelburne counties in Nova Scotia remain out of control, even as fire and additional living expenses (ALE) claims start to trickle in for insurers and adjusters. Some adjusters aren’t able to access the

Forest fire burning in Nova Scotia
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What makes the Halifax wildfire so unique

May 29, 2023 by Jason Contant

Nova Scotia is no stranger to wildfire, but the out-of-control blaze burning in suburban Halifax is unique in its aggressiveness, Glenn McGillivray, managing director of the Institute for Catastrophic Loss Reduction told Canadian Underwriter Monday.  As of Monday afternoon, an

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Why claims frequency is trending for electric vehicles

May 16, 2023 by Jason Contant

Repairable claims frequency for electric vehicles (EVs) in Canada and the U.S. continues to increase slightly with each passing quarter, albeit very slowly, according to a new report from Mitchell, an Enlyte company. EV repairable claims frequency increased 2.41% in

Adjuster filling out a car accident assessment form
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Growth? Maybe. Why carriers aren’t promising a soft market yet

May 11, 2023 by Alyssa DiSabatino

Beyond the obvious threats of inflation and a possible economic downturn later in 2023, a confluence of other issues is triggering duress for brokers and insurers, which has carriers cautioning the hard market isn’t over yet. Taken together, these factors

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Why the P&C broker talent crunch won’t end soon

April 28, 2023 by Philip Porado

While the hard market’s still a huge challenge for Canada’s broker distribution channel in 2023, finding qualified workers was also top concern for brokers. So said more than 150 nationwide respondents to Canadian Underwriter’s 2023 National Broker Survey. The survey,

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Why ‘reverse mentoring’ is better than mentoring

April 25, 2023 by David Gambrill

Mentoring up, or ‘reverse mentorship,’ in which managers learn as much from employees as employees learn from their managers, is fast becoming a topic of conversation in a P&C industry characterized by significant gaps in age and professional experience. “I’m

Insurance adjuster examining a building destroyed by fire
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Can risk management companies close the talent gap?

April 20, 2023 by Jason Contant

A high percentage of today’s pool of risk managers has been working in the industry a long time, and the next largest group are fairly new to the business. Those in the younger group “are excited about what they’ve done