Canadian Underwriter

Topic Claims Professionals

Hybrid workforce model. Choosing between In-office, Remote or Hybrid model. Work from home WFH.
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How Canada’s P&C industry is reacting to the hybrid office

March 31, 2022 by David Gambrill

Seventy-one per cent of Canada’s P&C industry reports being happy with their new hybrid office arrangements, according to a Canadian Underwriter online poll. Almost 46% reported being ‘very satisfied’ with moving to hybrid work, while a further 26% were satisfied.

Portrait of african american businesswoman wearing protective face mask standing in modern office.
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How Canada’s P&C industry feels about COVID safety in their offices

March 30, 2022 by David Gambrill

More than seven out of 10 Canadian P&C industry professionals feel protected from COVID in their new hybrid office arrangements, according to an online poll conducted this week by Canadian Underwriter. Over 650 P&C professionals answered CU‘s survey, including brokers,

Rural family home fully engulfed in flames.
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Why this home insurer wasn’t allowed to use a replacement cost overpayment to set off a contents claim

March 17, 2022 by David Gambrill

A home insurer lost its bid to set off a contents claim using the difference between the Guaranteed Replacement Cost (GRC) and the depreciated value of a home that was rebuilt after a fire. The Ontario Superior Court allowed this

Travel insurance documents to help travelers feel confident in travel safety.
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Court overturns $100K bad faith award against Lloyd’s, Industrial Alliance

March 4, 2022 by David Gambrill

An insured is not entitled to a bad faith cost award based on his travel insurers’ conduct in settling the claim with foreign medical service providers, so long as the insured is not exposed to pay settlement amounts that exceed

Business fraud investigation
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Claims adjuster appoints new director of investigation services in Canada

January 26, 2022 by Jason Contant

Claims adjusting firm Sedgwick has appointed Mandy Yousif as director of investigation services in Canada. Ontario-based Yousif will lead Sedgwick’s new research and intelligence division for Canada. Sedgwick’s research and intelligence division allows its team of certified experts to provide

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Customers rank P&C industry’s winners and losers during COVID

January 25, 2022 by David Gambrill

COVID-19 has shown that Canadians appreciate insurance agents and brokers with good attitudes and product knowledge. But insurance companies are still struggling with basic service issues like phone wait times, billing/payment, and policy cancellation, according to an analysis of more

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Crawford’s new national TPA sales director for Canada

January 17, 2022 by David Gambrill

Crawford & Company has promoted Victoria Hanson to be its director of sales, National TPA (third party administrator) in Canada. She will report to Jeff Setterington, Crawford Canada’s vice president of sales, effective immediately. “Victoria has a strong proven track

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Lawsuit arising from 1982 vehicle accident dismissed in 2021

December 20, 2021 by Greg Meckbach

A negligence lawsuit against a plaintiff’s lawyer by an Ontario claimant who was injured in a 1982 motor vehicle accident has been thrown out of court. The claimant settled his accident benefits and tort claims in 1999, when he was

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Strata owner not liable for common-area water damage

December 14, 2021 by Greg Meckbach

A strata corporation can’t recover $25,000 towards water damage repairs originating from a unit owner’s broken toilet water supply line, the British Columba civil resolution tribunal has ruled. On June 23, 2019, water leaked out of a strata lot. The

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These socioeconomic factors are driving up property claims

December 7, 2021 by Greg Meckbach

Urbanization, the increasing popularity of solar panels and a greater awareness of what is covered insurance are among the factors driving an escalation of insured property losses, a speaker suggested at last week’s CatIQ Connect conference. “Urbanization means that we

Floods in Princeton, B.C. on Dec. 3, 2021
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B.C. moves to recovery management phase after floods; most military leaving province

December 7, 2021 by Dirk Meissner - THE CANADIAN PRESS

VICTORIA – British Columbia is shifting into repair and recovery mode following devastating floods and landslides caused by record rains that crippled transportation links, deluged agricultural operations and forced the evacuations of thousands of people, says the province’s public safety

Motorist driving on closes Trans-Canada highway in Abbotsford, BC
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Claims adjusters react to B.C. flooding

December 6, 2021 by Greg Meckbach

It’s too early to tell how much the recent “atmospheric river” in British Columbia will cost the industry, but independent adjusters are observing widespread damage. Environment Canada lifted weather alerts for British Columbia on Thursday as storm conditions eased, floodwaters