Canadian Underwriter

Topic Claims Professionals

Hand Reaching into Toilet to Retrieve a Mobile Phone
News ClaimsClaims ProfessionalsCommercialInsurersLegalOntario

Damage appraisal method leaves a toilet back-up case running

October 28, 2022 by David Gambrill

Did a toilet backup cause $35,700 worth of damage to the cell phone stock of a retail business, as argued by Gore Mutual, or $105,000, as the business owner claimed? Neither side agreed with the appraised value of the losses,

Hypnosis eye design line drawing design element.
News AdjustersBrokersClaims ProfessionalsInsurersOperations

Mapping your customer’s journey? Try the same with your employees

October 27, 2022 by David Gambrill

Monitoring your company’s systems and processes, as opposed to monitoring the work output of your individual employees, may be the answer to boosting your company’s productivity by 9% to 10% annually, suggests a new article by Harvard Business Review. A

Art/Illustration: group of people discussing
News AdjustersBrokersClaimsClaims ProfessionalsInsurersOperationsPersonal AutoPersonal HomeSupply Chain

Communication around claims must be top priority: CEOs

October 24, 2022 by David Gambrill

Supply chain pressures and labour shortages mean Canada’s P&C industry and its suppliers need to focus on communications around claims service to maintain consumer trust and high service levels, insurance executives told a broker conference last week. Matthew Turack, group

Buildings sit in the water in Rose Blanche-Harbour Le Cou
News CatastrophesClaimsClaims ProfessionalsCommercialEnvironmentalLoss TrendsNew BrunswickNewfoundland & LabradorNova ScotiaP.E.I.Personal AutoPersonal HomeQuebec

Fiona officially the costliest extreme weather event in Atlantic Canada

October 19, 2022 by Jason Contant

Hurricane Fiona is the costliest extreme weather event ever recorded in Atlantic Canada, at $660 million in insured damage, according to preliminary estimates from Catastrophe Indices and Quantification Inc. (CatIQ). The long-lived and powerful storm on Sept. 24 is also

Excavator filling the bed of a dump truck
News AdjustersBusiness InterruptionClaimsClaims ProfessionalsCommercialCommercial AutoConstructionInsurersLoss ControlLoss Trends

What do downtime policies cover for truck owners?

October 17, 2022 by Kevin Thomas and Tony Militello

Businesses operating trucks can see their livelihoods impacted by unforeseen incidents like mechanical failures, accidents, fires or vehicle thefts. For properly insured businesses, these incidents may result in downtime claims. And those claims often require careful consideration of limitations — because

Large truck on the Icefields Parkway in Alberta, Canada
News AlbertaClaimsClaims ProfessionalsCommercialCommercial AutoEducationInsurersLoss ControlLoss TrendsQuebec

Are driver shortages fuelling a spike in Alberta trucking claims?

October 11, 2022 by Philip Porado

Border crossing issues stemming from COVID-19 health restrictions, as well as an aging workforce that’s rapidly reaching retirement, has led to an exodus of drivers from Canada’s trucking sector over the past two years. Stresses from that situation are amplified

A house-shaped calculator resting on a basket of construction tools
News AdjustersClaimsClaims ProfessionalsCommercialInsurersLoss Control

How large property loss claims can become larger — and how to avoid it

October 7, 2022 by Alyssa DiSabatino

A large property loss claim can be worsened by theft or adverse weather events during the initial logistics stage if insurers don’t act quickly, a contractor expert warned during the Ontario Insurance Adjusters Association’s claims conference in Toronto Wednesday.  Insurers

Tree shredder and specialized dumper truck on a city street
News AdjustersBrokersClaimsClaims ProfessionalsCommercialCommercial AutoConstructionLoss ControlProperty

How do truck owners calculate downtime claims?

October 5, 2022 by Kevin Thomas and Tony Militello

When a business’ profits are dependent on having a truck or fleet of trucks fully operational, any downtime can lead to lost profits. For that reason, many purchase optional coverage and can make claims if a vehicle is inoperable due

Mara Elieser, whose husband kept a boat docked nearby, takes photos at the destroyed bridge leading to Pine Island, in the aftermath of Hurricane Ian in Spring Hill, Fla., Sunday, Oct. 2, 2022. The only bridge to the island is heavily damaged so it can only be reached by boat or air. (AP Photo/Gerald Herbert)
News AdjustersCatastrophesClaimsClaims ProfessionalsCommercialCommercial AutoConstructionEnvironmentalLoss ControlLoss TrendsPersonal AutoPersonal HomePropertyRisk ManagersSupply Chain

How Hurricane Ian will strain insurers’ capacity

October 3, 2022 by Philip Porado

Hurricane Ian’s Florida landfall last week and subsequent return to the Carolinas means it’s shaping up to be one of the costliest storms in U.S. history. But, while the storm that arrived on the heels of Hurricane Fiona caused massive

Rubble and damage from Hurricane Fiona in Newfoundland
News AdjustersCatastrophesClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyCommercialEnvironmentalNew BrunswickNewfoundland & LabradorNova ScotiaP.E.I.Personal AutoPersonal HomePropertyQuebec

What happened to the ‘quiet’ hurricane season?

September 30, 2022 by Jason Contant

Not long ago, hurricane season began very quietly with no North Atlantic hurricanes in all of August. But now it appears 2022 could produce a record-breaking hurricane. Property data provider CoreLogic is predicting Hurricane Ian could be the costliest Florida

Workers cleaning up devastation from Hurricane Fiona
News AdjustersCatastrophesClaimsClaims ProfessionalsClaims TechnologyCommercialEnvironmentalNew BrunswickNewfoundland & LabradorNova ScotiaP.E.I.Personal AutoPersonal HomeProperty

What claims adjusters are seeing from Fiona

September 28, 2022 by Jason Contant

Claims adjusters are seeing a wide variety of personal and commercial lines claims in the wake of post-tropical storm Fiona – everything from food spoilage and infrastructure claims to total losses. “Currently, we are seeing claims for personal and commercial

Illustration of a businessman holding a scale above his head with a house on one side and a bag of money on the other side
News BrokersClaimsClaims ProfessionalsCommercialInsurersLoss TrendsPersonal HomePropertyTrusted Advisor

How to ensure your clients’ property values are accurate amid volatility

September 26, 2022 by Alyssa Di Sabatino

Inaccurate property values were an industry-wide challenge in construction even before the pandemic brought economic volatility. So, how can you accurately quantify an insured’s risk when the pricing is so volatile? Clients are at risk of being underinsured when reported