Topic Claims Professionals
One concerning trend for independent adjusters
April 14, 2023 by Jason ContantCanadian P&C carriers appear to be taking claims adjusting expenses in-house more often than several years ago, a trend of concern to the independent adjusting community. The good news is that net loss ratios since 2006 and the proportion of…
How recent extreme weather compares to 1998 Quebec ice storm
April 12, 2023 by Jason ContantThe storm that struck Ontario and Quebec — leaving some Quebecers without power for more than a week — was large, but it was nothing compared to the infamous 1998 Quebec ice storm, industry professionals said. Catastrophe Indices and Quantification…
Why resolving claims disputes is about more than numbers
April 11, 2023 by Derek SayersWant to increase the likelihood of a construction project insurance claim being accepted? Take the time to validate each aspect of that claim. The upfront work will make it easier for any umpires, mediators, consultants or lawyers brought in to…
Insurer reveals Top 5 auto fraud claims of 2022
March 21, 2023 by Jason ContantSome claims show obvious elements of fraud but others go above and beyond. Such was the case with Saskatchewan Government Insurance’s (SGI) Top 5 “eyebrow-raising” attempted auto insurance frauds from 2022. SGI released last week their Top 5 list of…
How this tech is speeding up the property restoration claims process
March 2, 2023 by Alyssa DiSabatinoOne B.C-based startup is mobilizing the often tedious property restoration management process for adjusters and contractors through a smartphone app. RocketPlan founder and CEO Joe Tolzmann experienced the inefficiency of the restoration claims process first-hand during his time in the…
How automation’s shifting on-site claims work to bigger losses
February 23, 2023 by Philip PoradoCOVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that…
It’s time to address Canadian adjuster mobility, claims experts say
February 10, 2023 by Alyssa DiSabatinoDeveloping and effectively using the pool of Canadian claims adjusters for catastrophe response is a problem that continues to keep adjusting firms up at night, experts told a CatIQ Connect panel on Wednesday. “Most people don’t realize that seven of…
Recent extreme cold snap causes ‘devastating’ damage to Nova Scotia vineyards
February 10, 2023 by The Canadian PressThe president of the Grape Growers Association of Nova Scotia says it will take years for vineyards to recover from the recent extreme cold snap. Steve Ells says between 95 and 100 per cent of Nova Scotia-grown vinifera variety grapes…
Length of car rental for collision claims keeps getting higher
January 31, 2023 by Alyssa DiSabatinoAuto insurers can expect their policyholders’ average length of rental (LOR) for collision-related claims to reach 17.1 days — an increase of 4.3 days from the prior year and 0.6 days from Q3, Enterprise’s 2022 Q4 data shows. “While the…
How adjusters can benefit from putting consumers in control of their claims
January 19, 2023 by Jason ContantWhen severe weather events take place, not everything can be fixed overnight. There are only so many contractors and thousands of homes will likely need repairs ranging from major to minor. “It comes down to triaging and putting the insured…
“Perfect storm”: How Canada’s P&C insurance industry feels about 2023
January 11, 2023 by David GambrillCanada’s property and casualty insurance industry may not be facing its “toughest” year ever in 2023, but more than 89% of industry professionals agree the multitude of issues facing the industry at once is creating a “perfect storm.” “Every year…
What the Alberta NDP’s auto rate freeze would mean for insureds and insurers
January 11, 2023 by Alyssa DiSabatinoAlberta brokers and insurers believe a New Democratic Party proposal to freeze auto insurance rates won’t solely reduce auto premiums and will instead make it harder for drivers to obtain coverage, auto insurance experts tell Canadian Underwriter. A better solution…