Canadian Underwriter

Topic Claims Technology

Back to the office with COVID precautions
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How a return to work changed the approach of this Top 5 insurer

June 25, 2021 by Jason Contant

Aviva Canada is taking a deliberate and measured approach to change initiatives in the second half of the year, with the understanding the next few months and the looming return to the office will be a stressful time for employees.

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The future clients want to see in auto claims processing

June 21, 2021 by Adam Malik

After an initial surge, the number of clients taking advantage of virtual claims processing has dipped. For insurers, now is a critical time to evaluate their processes and figure out how to properly provide a touchless experience, says a recent

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Estimator’s COVID dilemma: Photos of auto damage not enough, in-person visit not allowed

June 11, 2021 by David Gambrill

It’s an auto insurance estimator’s Catch-22. A B.C. small claims tribunal recently downplayed expert evidence based on photos taken in an auto collision shop because the estimator didn’t conduct an in-person inspection of the vehicle — even though pandemic lockdown

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Insurers monitor battle within auto industry over car data ownership

May 30, 2021 by Adam Malik

The outcome of a current standoff between auto manufacturers and the automotive aftermarket industry over who owns the data generated by automated cars will have implications for the insurance industry, according to an insurance executive. “If the data is owned

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Using pics in social media investigations? Here’s one thing you need to do…

May 6, 2021 by Greg Meckbach

Claims professionals who rely on videos and photos obtained through social media investigations need to make sure that evidence can be backed up as authentic, Virtual Symposium B.C. speakers suggest. There are several reasons why a social media investigation is

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How to prevent a minor loss from turning into a huge claim

May 3, 2021 by Adam Malik

Although American inventor and Founding Father Benjamin Franklin was not referring to insurance when he penned the famous words “time is money,” today’s risk managers should take the expression to heart if they wish to reduce their companies’ claims costs.

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Tribunal quashes small claim from owner of water-damaged strata unit

April 29, 2021 by Greg Meckbach

Your client owns a strata apartment in a high-rise. Water starts coming in from the ceiling from the unit above. The night security guard visits the higher of the two units but neither the occupant nor the security guard can

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What courts say about vacancy exclusion when elderly homeowner client moves to a care home

April 27, 2021 by Greg Meckbach

An elderly homeowner’s health takes a turn for the worse, necessitating a move into a care home. The client still owns her original home, which suffers water damage. The insurer denies the claim on the grounds that the property is

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The ‘low hanging fruit’ for claims innovation

April 26, 2021 by Greg Meckbach

Collecting high-resolution images, making it easy to report a loss, and integrating the service providers into the claims process are claims innovations carriers need to bring in if they are not already, InsurTech North speakers suggested last week. “Make it

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Number of suspicious claims “at an all-time” high during COVID: RSA

April 6, 2021 by Jason Contant

Even though claims volume has significantly decreased during the COVID-19 pandemic, the number of claims flagged for possible fraud investigation remains comparable to pre-pandemic levels, RSA told Canadian Underwriter last week. “From RSA’s perspective… this indicates [claims] with concerning loss

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How to detect insurance fraud before the tow truck turf wars start

March 26, 2021 by Jason Contant

Early identification of potential insurance fraud schemes through automation can help prevent scenarios like the towing turf wars in Ontario from spiralling out of control, the CEO and co-founder of FRISS said Wednesday. “I think it is crucial for the

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Collisions saw ‘drastic reduction’ last year

March 23, 2021 by Adam Malik

With road traffic down due to stay-at-home orders and business closures to prevent the spread of COVID-19, the frequency of auto collisions in Canada was halved at one point, according to a new report. But police data show the fatality